Chalet Marina Wadi Degla Families Only Pool view 2nd floor with Roof 6 adults

We loved the place and the resort. The chalet was clean and tidy. Mr. Shady was very helpful, cooperative and keen to help. We loved the sandy beach. Surely we will repeat the experience soon.

Chalet was very clean, tidy, well furnished & decorated and equipped with all necessary facilities. View was amazing. Pool was nice and beach was sandy. Special thanks to Mr. Shady (The Owner) who was very respectful, cooperative and supportive.

It would be great if shuttle bus service, between the chalet and beach , was available.

Cleanliness Decoration is good

Nothing

The property booked was advertised as a chalet, rated at a 9.0. Not only that, it was rated (price wise) at a five-star property level- which wasn't the case. Arriving there, we found the property being a mid-building flat( not a chalet). Not to mention, it was in mid level up-keep. To elaborate, the mattresses and pillows were atrocious (hitting the wood boning of the bed underneath), the curtains barely insulating any light, the bathrooms weren't really clean, and the kitchen fan was BURIED in dust to even use. Also, the "chalet" was booked as a property for seven adults, and the beds barely fit five( with squeezing-in); one adult had a FLOOR MATTRESS and two had to sleep on the sofa to reach a barely adequate level of comfort.  Why would anyone want to be subjected to this kind of accommodation they booked with their own money? The issue that stung the most, however, was with the host- Shady (building 195, third floor) . He insisted on a 1000 LE deposit ABOVE what was payed via booking. He took the 1000 LE and said he would return them upon finishing the stay as he closes up the chalet and what not. He refused to come and close up his OWN PROPERTY and told us to close it up on our own and that he would return the 1000 LE and get the keys from us later on in Cairo. Since then, he has been acting shady with us. He has been citing his lack of time and being "busy" as an excuse for his tardiness for coming to collect the money. We have the location of meeting up and everything set up, he just has come yet to fulfill his agreement. I am furious and disappointed at the level of service and accommodation my family and I have been subjected to via booking this time around. I have been dealing with Booking.com for the past fifteen years, across the globe. Never in these fifteen years have I experienced this lack of service and integrity from a Booking.com  property. I am beyond appalled.