VESTA - Cairo Festival City Residence

The apartment is truly wonderful and located in a very upscale and secure area. Its proximity to Cairo Festival City Mall is a major advantage, and the security within the complex is excellent, providing a high sense of safety. The unit itself is well-equipped with everything needed for a comfortable stay. I would also like to commend the finance team for their professional, helpful, and swift cooperation.

There were two main issues during our stay. First, the location provided on Booking.com was inaccurate, and we were only informed of the correct address after we reached out to Guest Relations. Additionally, we were surprised that there was no proactive communication regarding housekeeping services. Upon inquiring, we discovered that cleaning incurs a separate and relatively high fee, which was not clearly communicated beforehand.

Perfect location and secure

Some problems with the service include like the housekeeping is one in the week without changing bed sheets and towels and if you want to change it ,it will be charge for it and the free wifi is not working last day so I don’t like that and also there is no cleaning machine in the apartment they clean it by hand

The apartment was clean and extremely comfortable. The area was very quiet and relaxing.

The apartment fits 4 people comfortably but you are only given one access card and one key. This does not allow for people to explore or go out separately.

- The location was peaceful with minimal street noise. - It's very close to the Cairo Festival City (CFC) Mall. - The area is accessible via almost all food delivery apps, which is a significant advantage. - Free parking is available within the compound. - There’s a hypermarket nearby, making it convenient to get groceries and essentials that are not provided in the apartment (such as toilet paper, kitchen towels, and cleaning supplies). - The apartment furniture, although basic, was satisfactory. - I really appreciated the complimentary connectivity services offered. - The late checkout option was greatly appreciated.

- The apartment unit was not clean and had faulty air conditioning when I arrived, making the night very uncomfortable after a long flight. - We had to change apartments twice to find a decent alternative with functioning ACs, which still required "deep cleaning" the next day. - Although the Vesta host was courteous and acknowledged the service failure by offering an extra five complimentary days, the situation was frustrating during the first few days of my stay. - I was disappointed that we had to pay for changing bed sheets, servicing, and cleaning. - I experienced significant difficulties entering the premises during the first half of my stay, as the security personnel at the compound gates were unprepared with the necessary permits for my entry, and threatened that I may have to park outside the compound the next day. - While there is a clubhouse at the Festival Living compound, Vesta does not control access to it. Fortunately, there is a very nice gymnasium "FitHub" right outside the compound. However, you'll have to pay a subscription during your stay to access it. - I found the security guards in our building to be quite passive, providing little support or assistance such as offering to help with carrying our groceries and supplies or even open the door to the building that require a pass card. - Regrettably, we had very loud non courteous neighbors who slammed doors and were disruptive in the hallways late at night; despite raising complaints to Vesta, there was no resolution. - There was a lack of coordination with me regarding the weekly "light apartment" cleaning, as the cleaning staff would often arrive unexpectedly, and we had to turn them away because we weren't ready to receive them. - Additionally, there were ongoing construction and maintenance activities in other apartments during my stay, which were quite disruptive.