Michelangelo Vatican Rooms

Mi è piaciuta molto la camera, che era grande, pulita, accogliente e confortevole. Ho apprezzato soprattutto le piccole attenzioni che abbiamo trovato in stanza, come biscotti, acqua, tè e caffè. Sono dettagli semplici, ma che rendono il soggiorno ancora più piacevole.

L’unico piccolo inconveniente è stato un momento di incomprensione con il ragazzo che si occupa delle pulizie, che è sembrato un po’ nervoso. Probabilmente si è trattato semplicemente di un malinteso, che comunque si è risolto tranquillamente. Per il resto, non abbiamo avuto particolari problemi durante il soggiorno.

Location - somewhat away from the city center (20-30min by bus) Accommodation - nice, tidy, AC working fine, smells good. Late check-in. Will I visit again - I might, now that I know how it all works. There was a forgotten shaver/razor from previous guests and there was a cigarette butt on the window - this is a no-smoking room, so future guests, please do your best to keep it as clean as possible. The water is not really hot, but warm enough for a nice shower. The walls are thin, yes. We had an issue with the cold water being turned off in the room for maintenance purposes and forgotten to be turned back on - sorted it out. No cold water -> no toilet flush :) No signs of bed bugs as someone mentioned in the comments - felt really fresh and clean. Bed sheets were changed regularly. Beds were made up every day. Room seems to be cleaned daily. Asked for baggage storage service, but got no confirmation (or response at all for that matter), so assumed the request could not be accommodated at the time - that's perfectly fine. Yes, there were a couple of long black curly hairs (bathroom and bed), but it was obvious those got there AFTER the room was cleaned, so I believe those are not from prev guests - it happens. City tax is paid in cash - you leave it on the desk. Would have preferred to be able to pay via a bank transfer or Revolut, but not a deal breaker. IDs are sent via WhatsApp, which is not what is recommended by the Italian data protection authority. BUT the hotel needs to register your details, so they need it. You are supposedly protected by the GDPR. As long as they delete the photos after the registration process - you should be fine. Honestly, this could be a 10/10 stay for future guests and I hope our experience will set the right expectations.

Communication - real challenge. We were basically ghosted a day or two after the initial "check-in". Once you've gone through everything, it is not actually that bad, but it could be so much better. So, to make sure future guests have a better experience, I will walk you through what happens. You end up in front of a metal gate. You message Gianluca, as this seems to be the only workable way of communication with him: "We are here in front of the white door/gate." Someone will buzz you in. Then you walk towards a building with a "golden"/yellow door. In our case, it was down the courtyard and on the left. You message again: "We are in front of the yellow door." You wait and get buzzed in again. Once you are inside, you will get instructions to go to, say, floor 1, where there is a keypad. You should have the code already, or you can ask for it. Once you walk in, you will see 4 key holders with another code. You should have this code in one of the messages from Gianluca. You get your set of keys. The keys are colour coded and instructions are provided for which key is for which door. You unlock your room and walk in. At first glance, everything seems nice, clean and tidy. There are free drinks in the fridge and an electric kettle. Ours did not work, but it was replaced with one that we did not use. It did not seem clean enough to us, but that is obviously a personal choice. There is also a Nespresso machine with capsules, which we also chose not to use. You have instructions regarding the usage of the 2 buzzers next to the "golden"/yellow door. They are on the left of the door when you are inside. You use them for opening the yellow door and the gate.

Localização e limpeza.

Nada, estava tudo ótimo.

Chuveiro

Tratamento e suporte do funcionário desde a chegada, foi rude algumas vezes houve problema com o setup da TV no uso do YouTube, fiquei preso no elevador e ao ligar para o responsável fui tratado com arrogância e desdém