La Boutique Maya

The hotel is set in a quiet location away from the main strip. The rooms are modern clean and well equipped with good air conditioning. There is a pool bar and restaurant on site with friendly staff. Plenty of sun beds and pool towels are available. A good choice of food at breakfast with the addition of omelette cooked on demand.

Not enough coat hangers in room. The hangers that were there were what other guests had left.

Location was the best Beautiful hotel design, rooms and swimming pool and bar and restaurant

Nothing

The design, loved the balcony with the jacuzzi, or the balconies giving you straight pool access! Breakfast was ample and varied, lovely staff, great value for money really.

The location was good.

The description of the hotel does not match the reality. Several issues: 1. I had booked a deluxe room. The bed was actually just two single beds joined together and the bed sheet did not cover the whole mattress, so some of the mattress was exposed. I had to ask for extra bed sheets and then cover the mattress myself. 2. information for the hotel on Booking.com said no pets allowed. However, during the stay there were 2 dogs that were walking around the hotel. The main issue with this was that the dogs were allowed to walk around during breakfast time and I saw the waiters playing and stroking the dogs. The hotel said one dog belonged to the owner so then I can only assume the other dog was stray/from outside. 3. information for the hotel on Booking.com stated that there was a buffet breakfast. However, this was not the case. The choice of breakfast was just either Turkish or English, and was not a buffet. 4. position of the air conditioning unit in the room was bad. It was directly above the bed, so the air blows directly on to the bed, so during the night we had to sleep with the air conditioning off. 5. i had a swim up room, which has direct pool access. The issue I found was that guests were allowed to use the pool 24 hours a day. On 2 different nights there were guests making noise in the pool very late at night and this disturbed my sleep. One night I had to call to reception to ask for the guests to keep the noise down. I raised the above issues with the hotel and I did receive a response at first. However, after I replied the hotel then ignored several of my emails chasing a response. I then contacted the hotel on whatsapp but again my messages were ignored. Very unprofessional from the hotel owners. I asked for some compensation for the issues i had faced but was simply ignored.