Grand Hôtel Spa & Thalasso

Just near the beach, lovely building, charming staff. Thoughtful attention to detail: towels for beach, chocolates, room staff excellent. Good breakfast and had one evening meal, very good.

When we arrived we had an urgent need to get in our room and waited hours which was a great disappointment. We had booked the room a full year in advance and had paid and confirmed our arrival time and the room was still not ready. When we finally got into the room the shower dripped loudly. Someone came to mend it, but sadly it dripped all week. However the manager came to apologise and gave us a free breakfast which was kind and not expected.

Location and Spa facilities

Parking

Perfect location at the beach with direct access to the promenade, great for walks. The hotel is very good - valet parking, swimming pool, great breakfast. Staff very polite and always helpful.

Bathroom in our room was uncomfortably small.

Its location right on the beautiful beach and proximity to the town centre. The two concierges were on it! Most of the staff were well trained, polite and efficient - but one could sense there was an air of frustration throughout their demeanour.

Although we were told the hotel has had a recent makeover - and the outside indeed looked very elegant - a lot of the finer points in our junior suite had been overlooked! For example the WiFi was very intermittent meaning we weren’t able to use our bedside phone to call for room service or even to the reception - dangerous in an emergency. To charge our mobile phones overnight the light switch had to be on! Non-sensical. The size of our WC and bathroom were so small for a junior suite and not at all good value for what we expected. Breakfast and its layout was a shambles. A real pity as the hotel has obviously gone to great expense in upgrading - but someone needs to get hold of it and give it the 5 stars its location and building deserve.