Global Luxury Suites in Menlo Park

Comfortable bed, lots of space, decently equipped kitchen, clean design, nice pool, ease of using key fob.

The hallways were very dirty, the washer in the unit didn't work, the cabinet door was falling off in the bathroom, and one of the recessed lights in the kitchen was hanging out of the ceiling. These seem like basic maintenance things that could have been checked.

Common areas were excellent. Pool and lounge and work rooms were beautiful. Unit itself is large and spacious. Relatively new. Very convenient having a laundry machine in the unit. Balcony was a plus though nothing much to see.

Zero staff. You have to figure everything out on your own. There is no one to help you, no front desk. No one to ask for extra towels, missing items in unit, any issues with the property and you’re on your own. You have a question about how to get in to the common areas while you wait for the unit to be cleaned? You’re on your own. We stood waiting for someone to let us in bc you can’t get any keys or access. This is maddening. You feel like a squatter trying to break in. No one answers your chat, and a phone call will direct you to customer service out of the country. The unit itself was also bare bones missing some basic items. This is unbelievable considering it’s supposedly “luxury suites” with “world-class furnishings.” If this place was cheap, then okay, but this isn’t a cheap place. I could have gotten 2 hotel rooms at a nice place for this price. Missing items below… if you are prepared for this ahead of time and able to get a discounted stay, maybe it’s worth your while for the space and kitchen. - no tissue boxes… even the motel 6 provides this. - they give you the tiniest shampoo bottle per bathroom for a party of 5 staying multiple days. - oven with not even one baking dish, cooking sheet, or any oven safe cookware. how does this make sense. I had to use a stainless steel pan to bake in. - the tiniest 2’x2’ square dining table?? It was so bizarre. Huge space and the tiniest table you can barely fit four people on it. It was better suited for 2 people. Yet, this was a 2 bedroom 2 bathroom apartment. - no extra towels. If you’re staying multiple days, be prepared to do laundry to get clean towels. No pool towels either, so do even more laundry. Yet, they only provide you with one packet of soap to do one load of laundry to wash their towels. So you gotta go buy your own laundry detergent. I was so excited about this place and wanted to love it. But I just did not.

I love these apartments. Perfect for a company visit. Had I little issue with the receipt but customer service reached out and resolved my issue without delay.

Modern and large rooms

the location is terrible. it’s far from anything including restaurants and shops or supermarkets