Extended Stay America Suites - Chicago - Midway

I didn’t have breakfast because I was busy at the time. I love the location. At my room door was just a lil piece of trash nothing major.

I didn’t like the fact that it gives you hotel/motel.

Location

Morning attendant was very unprofessional talking to me from behind the wall while she sat down instead of being at the counter talking to me directly. Heat wasn’t working and the door was broken to where we had to unlock it upside down

I was disappointed there were roaches in my room

Roaches

There where cockroaches I was very disappointed

The professionalism of the entire Staff,

The sense of order.

Receptionist was racist

Nice ambiance and cozy vibes!

Staff was nice

Was dirty rooms had cobwebs and trash on the floor. Shower was especially disgusting

Nothing

Everything blood on the floor in the first room. Moved us to another room it was unclean! Rubber bands on the bottom floor French fries on the carpet floor.

The room is comfortable and clean. There was no excessive noise from other rooms. Miraculously, unlike other accommodations of the same level in the world, the TV set is usable and its remote control has new batteries.

The smell of cooking from other rooms is intense.

Location

The room was not what I thought it could be for the price I paid no one brought us clean towels the shower was not as clean as it should have been could have been much better

The property was in a good location and the nighttime employee was very friendly and helpful.

The room that I stayed in (234) had no working phone. Every time I needed something for my room, I had to go to the front desk. The kitchen sink and the bathroom sink leaked water every time we turned on the faucet. The room was a bit of a disappointment. More than likely, I probably won’t stay at this hotel again.

I want a refund now had bus I left early

Have bugssss

As always the staff. This is my home away from home my(hideout). Most time I really enjoy my stay. The location is very convenient for me.

The room #136, has some electric issues. I meant to report the problem to staff. I loved the room, just didn't have a tub.

I do like that the property provides a stove and refrigerator.

They don’t claim very well. You have to bring all your towels to the front in order to replace towels. They don’t provide a hot breakfast. They just give you breakfast bars.

The price

The location The dirty floors in lobby and room Dirty elevator Dirty tub The lights didn’t even turn on in room! Only one outlet out of 6 had power The bolt lock was shabby. I felt unsafe. Coffee pot in lobby was complete empty in morning and lady at desk was on a personal call and never acknowledged me while I waited. She continued her personal conversation until there were 6 people waiting for coffee in lobby.

Being on the main level And easy check in

Wasn’t as clean

The only thing I liked was parking. Location isn’t bad but you have to dangerously cross road to take a bus in two street away.

Breakfast was just coffee and muffin which shouldn’t be considered as breakfast. Room is not clean especially bed. I saw many black stuff below the bed sheets, looked like dead bug. No shampoo so you have to ask shampoo bar at front desk. Non smoking room but smells like smoking room very strong smell. The room is nothing like photo in booking.com. Facility is very very old and elevator button you have to press many times to get it to work. Shower curtain doesn’t sustain opened because curtain rail is tiled. Window curtain rail is broken. Microwave is very dirty and especially kitchen air fan is very very dirty like nobody had bothered to clean. Room phone had something sticky on the handle. It was just too many bad things but especially dead bugs in bed. And I’ve paid $179 for this room(2 full bed)… can’t believe.

Nothing

That there was roaches in my room everywhere and I’m still trying to get my refund for the room but they keep giving me the run around.

The air conditioning was good, one of my rooms didnt have power. I told the front desk he told me where the breaker box was located what if a wire or something was loose and something hurt me. The fridge in the rooms were rusty and the didnt look to clean

The breakfast or lack of consists mini muffins in apack 1 sterno of cofee and a few packs of oatmeal sorry dont let me forget the nutri grain bars it was horrific

No utensils to use the stove. Pots, pans,silverware etc. I went and bought food to cook and had to throw it all away. I really would like my money back.

nothings

everything

Clean really good security levels on doors and staff was really nice

Our room was raided by ants so we lost half our food supply

Location to airport

Front desk staff at check in wasn’t capable enough to do the job. Clearly cracking under pressure during high volume check ins. Gave me keys, we got all the way up to the 3rd floor and they didn’t work. It’s hot, and I needed rest so that was irritating.

It’s a one night stay & I had to clean everything

Not very clean

Nice and friendly staff

They don’t come and clean to after you leave

To be honest, nothing at all!!!

It is not clean and or sanitary at all!! The room when we first walked in smelled like vomit and as we were looking for it, we couldn’t find anything, but it seems like it was stuck on the carpet and it gave a horrendous smell. Another thing about the hotel that we did not like is that it does not provide any water. You would have to purchase it yourself through the vending machine. To add on the room is very dark and dull. And as well as I was going to complain to the receptionist over the phone while I’m in my room, it doesn’t even have a book of the number to the front lobby and or receptionist and or any services. It was literally just a phone in our room. The shampoo is literally just a small circle bar and that’s all. There is nothing like body wash. Does that single soap. And lastly, when I was going to ask a question to the receptionist, there was no one at the front desk. Me and my husband were literally looking for someone that works there. As we were waiting for around four minutes we lost Hope and just went out. And another reason to not book this hotel is the card has issues when using them. Me and my husband literally had to replace the card three times in our three night stay in the hotel…. Every time we would go down and tell them that the key isn’t working they would end up giving us a whole new key and this happened three days in a row. What kind of hotel is this place… I’d rather book an any other hotel but this. So ghetto and unsafe. Me and my husband were placed on the third floor and we kept smelling an awful smell in the hallway and elevator. It seems as if they don’t clean. What scared me was that I was looking for cameras in the third floor and noticed there were no cameras. I don’t know if they’re hidden or anything, but I did didn’t see any which scared me and made me feel unsafe, as anyone is willing to come in and or walk into their rooms.

Nothing

Dirty. Carpets were absolutely disgusting in the hallways and in the rooms. The rooms are so outdated. They’re hard to even keep clean.

When I got there at 2:55 there was no one there although they had a sign saying they would be right back. So I waited about 10-15 minutes and then asked a housekeeper did she know where the front desk person was and she said she didn't know but she would probably be back soon. At this time the lady for the front desk came out from somewhere and said she would be with me in a minute but it took her another 10 minutes and by then the front desk guy had came in and he was punching in while she was asking him something ignoring the fact that I had been there waiting almost 20 minutes and she then proceeded to leave so I had to wait until he was punched in and then he didn't even say ok I'm ready I literally had to say who is gonna check me in and then he said he would now I had been standing and then sitting while the lady was walking back and forth in the back when she could have checked me in but no I had to wait for him so I got checked in about 3:30 or later. The room was very clean and good however on the 2nd night the fuse blew and I tried to call the front desk but the phone didn't work so I called the 1-800 and they said they couldn't do anything because it was booked by booking.com so I had to put some clothes on and go downstairs to the front desk where the nice gentleman came upstairs to reset the fuse and he showed me what to do if it blows again. With all that being said I will go back there for the convenience, the area, the price and the continental breakfast, the comfortable bed, the clean room and plenty of towels with all the amenities like microwave fridge and iron. Hopeful the next visit will be better Sharon

the front desk lady and the whole process weed smell when you walk in the front door and the loud doors slamming.

Property was very clean and staff was very nice.

There was a big music festival in town and they were grossly unprepared because the rooms were not ready till almost an hour later. I had booked two rooms and they separated and turned it into three rooms without ever asking me. It does say breakfast, but it’s really not a meal….kind of like granola bars and snacks only.

Shit was lit asf

Wish I could smoke weed in da room ya feel me