Extended Stay America Suites - San Jose - Morgan Hill

Excellent

Nothing to speak of

Clean basic room with kitchen.

They said they had a breakfast but it was just store bought muffins and coffee.

Easy to find.

Nothing

It was available

It was kind of dirty, run down, far off the freeway, no coffee maker in the room

I stayed in unit 220 I believe and it was dusty and the bed had bedbugs if they gonna let people with dogs stay they should have the same units for the same people that has pets luckily the guy that was at the front desk helped me out and gave me a unit in the 3rd floor and it was better . When I got to the hotel the guy wasn’t the one who attend me it was a lady just to be clear .

Hello, This email is to extended stay guess relations. I plan to escalate this issue as high as possible as no one should be lured into staying at this property. I recently stayed at your property Extended Stay San Jose Morgan Hill after booking online through Booking.com. Unfortunately, our experience was extremely disappointing, and the conditions were unacceptable. We checked in on Friday evening, 8/8, after a long drive for our daughter’s soccer tournament. Immediately, we noticed several serious issues: The rolling luggage cart was covered in pet hair and grime. The parking lot was filled with feral cats. The smell of marijuana was so strong in the hotel that it seeped into our room. The floors and walls in our room were visibly dirty, and there were bugs on the AC unit. When checking the mattresses for bed bugs, we discovered drug paraphernalia and dirty tissues underneath — raising serious safety concerns, including the potential presence of fentanyl. I reported these issues immediately to both the front desk and Booking.com. I requested an immediate refund so we could move to another property. I was told that Booking.com had requested the manager contact them to process the refund, but this never happened. Booking also is not taking any responsibility or helping in anyway. The front desk at no time came to inspect the room or remove the items found. Due to the unsafe and unsanitary conditions, we could not have our daughter stay at the property. We had to arrange for our daughter to stay with another family for the tournament weekend. On 8/11, I spoke with the onsite manager, Stacy, who offered to refund only one night’s stay. This is not acceptable given the circumstances. The property felt unsafe, unhygienic, and wholly unfit for guests — yet we were charged a nightly rate that does not match the conditions provided. The hotel is nothing more than a homeless shelter/drug house.

This is a large property. The staff is unaware of the rules of the ADA. We specifically requested a disabled room with a walk-in shower and were confirmed. We arrived at this hotel and the agent had given away our room away. She said stated it was late and not available. It was 3:15. She kept telling us she had another room, but it was not disabled. We declined our reservation, asked for a refund and left. Fortunately, we were able to find a wonderful room at the hotel’s competitiver . I was in informed that the ADA has a policy to prevent this problem. “If you have a confirmed reservation for a disabled room and it was given away to another customer, the hotel is obligated to provide another room from a competitor and pay for the room”. The hotel didn’t not try to find us another room or offer a refund and I had to call back and ensure we were not charged. Please train your front desk personnel!!! We will not reserve a room at your hotel for future travel..

The front desk staff!!! Terrible service!! Your customer service sucks!!!!

Breakfast is ok But add few more choices as we'll

There is no extra choice for breakfast.