Comfort Suites Clackamas

Great breakfast. Clean facilities. Lots of parking. Great staff. Very friendly and helpful.

We were very happy with our stay.

Convenience of the location for our baseball tournament

The power went out, out of their control for a few hours during breakfast

brkfst was good

Too much money for the accomodation. The staff was arguing with the guest in front of me. It was about a cancelled reservation but still the staff should have not argued like that, she should have kept her cool (customer service).

Was good I recommend this hotel

Breakfast

Ya stains on the carpet, hole in the bathroom door, blood on the seat in the bathroom. I've tried emailing company for full refund. Trash still on the trash can.

Cleaning could have been a lot better, the option for a late check out should definitely be an option. Breakfast and breakfast room could have definitely been a lot better.

Convenient location and the room was decently sized with a sofa and work space. Bed was ok and bathroom mirror was backlit which was nice for putting on makeup in the morning.

It's like they tried to update the hotel to compete with Marriott for amenities but went super cheap and no one has maintained anything. Staff are not friendly and do not care about this place. Breakfast was awful, stale bread, dried out rehydrated eggs and cardboard bacon with expired milk and an empty mini fridge. Everyday multiple things were out, including plates and coffee cup lids, and it was very poorly attended by staff; very disappointing because the hot breakfast was one of the reasons I booked here. No fresh drinking water available in lobby or during breakfast. Sauna was out of order and while there was no sign indicating the hot tub was out, it was colder than a bath and had stuff floating in it. Pool towels were threadbare, glorified hand towels Exercise room was barely functional and weirdly located in a sunroom behind the pool. Microwave in the room was so old and dysfunctional.

The toilet was clogged when we showed up had to plunge it my self. Room did not look like the pictures was told it had a Jacuzzi style large tub in room. Only had small tub in bathroom that wouldn’t even hold water. Stood at front desk for atleast 5 minutes while desk clerk sat there on his phone before he said anything I asked about an extra 150.00 charge on my card he said nothing he could do to ask someone else Breakfast was burnt eggs and bacon

Well we can start out by saying they steel your credit card and rack up credit card charges. They supposedly checked in another guest that had the same first name? ( ya right) Stephanie mentioned at check out she would be in contact with me in 5 days to go over charges as they didn’t have a manager there to fix the credit card issue. To begin with I was not in house and was 3 hours away but my card was charge.. low and behold Tara told me the guest (same name) had been there for days and had just moved rooms… let’s just say 4 days later my card is still being charged. Called Stephanie two days later and she was rude said she is not in charge of this account anymore and I will get a call from the manager Jeet! Ya right haven’t heard from him at all.. stay clear of this place. Multiple people accessing the morning breakfast and walking out with 5 plates of food and driving off. Like what the heck. So no food for the guests to have a decent meal. I hope this does not happen to anyone else. Please report these people another review on google had a similar situation but they got a lot more money from them. I have text alerts every time my card is charged so I called them every time. New card issued and multiple agency involved to for credit card fraud.

The suite was nice and roomy. The bed was comfortable.

Restrooms downstairs was filthy and the TV was complicated and no one could tell us how it worked.

The location was great, easy access off freeway. Front Desk staff and maintenance staff, very friendly and welcoming. Everything was clean.

The pool and workout area hours don't start until 10:00 am. That is way too late to use in the morning before workout. Breakfast bar was not stocked with silverware, sugar, plates, waffle batter, yogurt . The morning staff said it was her first day of doing breakfast

I like how lady at the desk changed our room cause book.com didn't send my request over to motel that I request a bathtub she was super friendly she needs a raise:)

The jacuzzi was Luke warm the pool was great and breakfast was yummy bummed there wasn't a ice machine where it said it was!

Breakfast was ok.

Coffee was not good, actually bad taste. No decaf available for my spouse. Waiting awhile for it to be prepared. Had to provide our own. No hot water. Had to request.

We have stayed here often but not since Covid . The property is centrally located for us.

The disrepair of the room we were given bordered on UNSAFE. The bathroom shower curtain rod had been pulled down and the curtain floated in the bathtub causing a tripping hazard because the tub plug wouldn’t stay open to drain. The heat/ air conditioner was dirty with dried gunk and piled up dirt over the screen. We didn’t turn it on because we didn’t know what would come out.

The free breakfast was good. The staff was great and accommodating!

The room was freezing cold when we walked in. There was only one towel in the bathroom. There were no remotes to the tv. The beds were too high for me.

easy to get to from the highway. we played at Dave and busters which was only a 5 min drive away

not clean, run down. we went to open the pull out bed for my son and it was filled with crumbs from old food, ramen noodles, old grades, candy wrappers. a crunch up white substance that made me feel questionable. we went to go swimming and stopped to ask front desk to clean it and set it up while we swim (needed bedding) was handed the vacuum and a pile of linens. the room doesn’t have a phone to call front desk. attempted to call on my own phone. they don’t answer. so we just walked down there. I know hiring is difficult right now, especially in Portland.

Fire alarm went off from 5 am to 5:30. My son was on crutches, elevator closed, he had to scoot down 3 flights of stairs. No explanation

location is awesome, great breakfast. the true shining star of this trip was the front desk gal Asianique. she was AMAZING! friendly, personable and helpful, she is the only reason we didn’t walk away from this location and loose our payment.

hotel seems to be full of a lot of questionable people staying there. seems like this hotel is participating in the homeless outreach program. not exactly what you’d expect spending the amount of money we did per night. pool/hot tub seems in a state of disrepair, loose parts in the hot tub (floor cover completely detached and I stepped into the hole it was covering) and elevator seems to be acting up a bit as it’s jerky and doesn’t always line up to the floor properly at first, sometimes continues moving while doors are opening.

Convenient, right off the freeway

Curb appeal wasn't that great. There was garbage all over the place. Swimming pool lighting was pretty bad. Really dark.

Location and staff was very friendly.

it was rundown, dirty and the continental breakfast wasn’t very good and it have much variety.

So many things to list. I was a stressful mess when I checked in because of the holidays. They were so accommodating. I had a problem with the bathroom sink starting to leak. They were quick to get someone up to the room to get it fixed. Thankfully it was a minor issue.

clean and friendly

Dog friendly. Good breakfast

Bathroom needed repair. Shower ran out of hot water half way thru first shower

hum…I’m not sure. the lobby was nice. rooms were fair…ac/heat operable pets welcomed

huge dogs carpet soiled toilet seat moved asked for first floor and got 3rd

The bathroom faucet was coming off the wall the TV didn't work the lights were out in the bathroom we were given a different room

Location was good.

The Elevator is broken and my sink handle broke off. The staff seemed to be dealing with a lot and although helpful it seemed to take a long time to ask questions.

I was unable to stay because bookings.com couldn't get the confirmation to your facility. We waited 3 hours and several phone calls and ended up sleeping in our vehicle. So it was awful. Your counter person tried to figure it out but she didn't. Not for the lack of trying. She was very kind. She needed help though. She was trying to do 3 people's jobs.

Not being able to stay

Bed

Broken coffee pot. Continental breakfast was terrible, 1st time.. usually pretty good

Location was good. I paid for ALL Amenities BUT the sauna wasn't working again. Like last time.

Checkin so late. Alarm went off in the middle of the night, someone was making cookies ugh!!