Holiday Inn Express & Suites Phoenix Glendale Dist by IHG

The staff was amazing especially Jesse at the front desk. The property was clean and comfortable.

Nothing

Perfect environment, good privacy and good breakfast

Shuttle service to the stadium was bonus to me, but they could have dropped us a little closer I think. The breakfast was exceptional

Asked for 2 beds, got one king.

My husband liked the breakfast. I appreciate that you can get coffee at any hour of the day. The staff was friendly, however upon asking about the transportation to and from the State Farm Stadium, he stated it was available but could not lock down the schedule or how to go back and forth? We ended up paying right at $100 just for transportation and that's mostly why I booked this hotel because it was available for their guests. I did appreciate the extended time of one hour to vacate the room as we got in late that morning just due to transportation issues.

When we entered the room it smelled of eggs, like someone boiled eggs or left them in the trash. The carpet by the bed still had crumbs on the floor from the previous occupant and the bathroom, though clean, the door was not working properly and the sink was plugged up. When you turned the water on, gunk came out from the stopper. The shower had very little pressure as well. For the money paid, my son and daughter in law stayed next door at a sister facility and the difference was very obvious. From the front desk to the hallways to the rooms were clean smelling, much cooler (as in temperature) and the room they had much cleaner and appealing.