Trailhead Lodge

The location of this property is amazing - it's centrally located and easy to access downtown, events, Rocky Mountain National Park, restaurants, and much more. The hotel bar (and back patio firepit) is excellent and something convenient to do in the evenings - meet other people, enjoy some drinks without driving anywhere - and the staff was really fun and pleasant (especially the bartender, Conner)! The room itself was large (much more than I needed as I was by myself, but that's what was available when I booked it) and the bed was really comfortable.

I booked my stay last-minute. There were two rooms remaining, both "King Suites" or something and the difference appeared to be that one was ADA compliant or handicap accessible (on the first floor) and the other was advertised to have a balcony (at an extra $50). It was cold so I wouldn't have likely made use of the balcony, but many hotels that offer one have a view - so I booked it. They don't offer rooms with balconies so this is an inaccuracy on booking.com and one that cost extra money. When I checked in (at 8:45am) in the morning I was told that my room was not available yet, but they would put me in the queue. Official check-in time isn't until 4:00pm - and when check-in was available they had to make a last-minute repair to the room (so I couldn't actually check-in yet). I finally got into my room about 4:30pm. At this point the time difference wasn't that significant and they gave me a discount at the hotel bar, which I appreciated. Once I got into my room, the refrigerator was full of old food. I took it out and tied it up in the trash myself only to find there was ice build-up (with food in it) in the back of the refrigerator. I tossed the food I had and did not use the refrigerator. I would've called the front-desk but at this point I just wanted to lay down in my room. I then went to take a hot bath, but the bathtub had some discoloration (probably spilled shampoo or something) and "hairs" all over the tub, and I realized it hadn't been cleaned - I certainly wasn't going sit in it. I remember the breakfast being excellent (last time I stayed), but it seemed they weren't offering it in the morning when I checked out, which was a bummer because I was looking forward to it and we were talking about it the night before, and I'm pretty sure it was included in the price of my stay - but there was no one there when I checked out around 8:30a.

Walkable to plenty of restaurants in Estes, easy parking, nice spacious rooms, and dog-friendly!

Perfect location to downtown strip and great restaurants. Staff was super friendly and had fun activities like roasting marshmallows at a fire for kids. Staff gave great recommendations for great site seeing adventures!!! Also requested an early check-in and they called when my room was ready.

Location was good and a heated pool.

No coffee in the room or milk. Not the cleanest and there was a plug hanging out from the wall.