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Comfort Inn Louisville Southwest

Property building, On site

Property building, On site

Photo of the whole room, On site

Photo of the whole room, On site

Photo of the whole room, On site

6.8Average

(262 Ratings)

"The staff was nice, the room was clean, quiet, and comfortable."

Verified guest

Don't miss out! Price and availability may change

6.8 / 10.0

Average(262 Ratings)

Inn in Shively, KY

2 guests · 1 bedroom · 1 bath

Reasons to book

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this inn

Featuring a bar, Comfort Inn Louisville Southwest is located in Louisville in the Kentucky region, 4.1 miles from Kentucky Derby and 4.9 miles from Old Louisville.

Amenities at Comfort Inn Louisville Southwest

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Map of Shively, KY

city location on map

Nearby attractions

Louisville Slugger Museum & Factory

Waterfront Park

Kentucky Derby Museum

Louisville Slugger Field

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

6.8Average

(262 Ratings)

"The staff was nice, the room was clean, quiet, and comfortable."

Verified guest

Don't miss out! Price and availability may change

$$$$

6.8 / 10.0

Average(262 Ratings)

Inn in Shively, KY

2 guests · 1 bedroom · 1 bath

Reasons to book

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Map of Shively, KY

city location on map

Nearby attractions

Louisville Slugger Museum & Factory

Waterfront Park

Kentucky Derby Museum

Louisville Slugger Field

Available Rooms

About this inn

Featuring a bar, Comfort Inn Louisville Southwest is located in Louisville in the Kentucky region, 4.1 miles from Kentucky Derby and 4.9 miles from Old Louisville.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

6.8 / 10.0

Average(262 Ratings)

100% verified reviews

10.0 / 10.0

Great Place

The staff was nice, the room was clean, quiet, and comfortable.

I wished they had more than digital on TV but it wasn't too bad

10.0 / 10.0

Comfortable and quiet

Location

Nothing

8.0 / 10.0

the hotel was super nothing to complain about.

I like everything in the place.

none

1.0 / 10.0

BAD MANAGEMENT

Will never book a hotel using Booking.com. Hotel would not confirm 2 rooms 2 nights. They said 1room 2 nights was paid. In order to complete check-in. I had to pay for another room. I'm disputing the credit card charge.

10.0 / 10.0

Fun and exacting would do it again

That it was close to where i was going to. And it was quiet. The staff was great they got everything that i asked for no questions asked

Nothing no complaint's at all everything was great

10.0 / 10.0

AWESOME

This hotel was very clean. Once I walked in the front door you could smell the cleanliness and it smeeled that way my whole stay. The rooms was exceptionally clean. Staff was so nice breakfast was great. Hot and fresh this was my first time staying here. Was in town visiting family. This will not be my last stay found a good hotel for future visits. 10/10 Thank you Comfort Inn Louisville.

N/A

5.0 / 10.0

It was okay but I probably wouldn’t stay there again.

Breakfast.

The bathtub faucet was leaking very badly. The mattress on the bed was worn out.

10.0 / 10.0

People were nice and the room was very clean

Nice and clean

No complaints

6.0 / 10.0

Nice overall stay

Location and price

Our room smelled like sewage but they said it was not a problem and it was no one never came up to check

6.0 / 10.0

Good location. Overall good experience. No true complaints

Great location!

Just an older hotel so alot of things not up to date. But it was what it needed to be.

3.0 / 10.0

Disappointed

Carpet was old and worn out. Pool was closed.

8.0 / 10.0

It was ok

Clean room

That the deposit was $250 and it's gonna take a week for me to get it back.

4.0 / 10.0

Good for a night but not good to enjoy a vacation

Everything was clean

I ordered a king room and got a queen, the pool opened at 8 and the person showed up at 8 to close the pool to clean it, should have been cleaned before opening. My room that was supposed to sleep 4 had two towels and one wash rag.

3.0 / 10.0

I seriously doubt if we'll stay at a Comfort Inn again.

Not much of a selection because the food wasn't refilled when empty.

I didn't like that it wasn't as clean as it should be. Repairs were sloppily done and looked bad.

5.0 / 10.0

We had to ask for another room. The first room had a bad sewer smell, sheets had stains and wet paper towels were thrown

The staff

Not very clean and definitely not worth the money paid

5.0 / 10.0

It was ok but not great

It was clean. The pool was nice although the paint was peeling in many places.

We got new towels but no new shampoo or conditioner the second day. No other room “fixing”. The room had an unpleasant smell. The curtains did not fully close. The air conditioner was very loud. The room was small, especially for the price. There were not many choices for restaurants around the hotel - the location was so so.

5.0 / 10.0

It was ok.

The location was nice along with the quietness.

The smell of the room first entering and the door to the room hard to open.

1.0 / 10.0

I am very disappointed because I was unable to get the room and I’m out of $205.11

N/A

I was unable to stay at the hotel due to them not telling me about a deposit. VERY UNHAPPY 😞

7.0 / 10.0

Good and could be better

Room served its purpose, comfortable bed.

Rude staff at front desk, no patience and unable to explain procedures for fees. Extensive customer service training needed.

1.0 / 10.0

Never got to stay they took my money and no room

Couldn’t get the room wanted a $500 deposit so I lost my money and no room would they give me!

Couldn’t get the room wanted a $500 deposit so I lost my money and no room

5.0 / 10.0

Not comfortable at all and left feeling horrible the next day.

Just average.

Bed was horribly hard and affected my pinched nerve in my shoulder.

1.0 / 10.0

A bad all around experience.

Breakfast was good, rooms are very big. The add ons, (pool, bar, ect) were fine.

Staff wasn't friendly at all. First room, bathroom was dirty. Toilet wouldn't flush, and there was TP in the toilet still. We asked for a new room, and was relocated to the 3rd floor. The room was fine, but it stunk like cigarette smoke. The queen bed was comfy, the king bed was terrible. Came back in the afternoon on day 2, the whole 3rd floor overwhelmingly smelled like Marijuana smoke. The 2nd night, the neighbors were loud, slamming doors, banging on the walls, and going from room to room, yelling while doing so. Called from desk, was told they were having a family reunion, plus we were in a hotel, that's to be expected. It went on until around 3 am. Reached out to the GM for a refund but never got a response. Won't stay there again.

5.0 / 10.0

Passable

The room was clean

The bed was hard need new mattress pillows were lovely the bathroom tub was slipperyno soap dish area no towel holders needed more then one set of towels and wash clothes

5.0 / 10.0

The staff made the experience good.

Coffee was available pretty much all the time. There is also a bar set up in the evening hours. The staff is very friendly and available to help. The room was clean.

Problem with the room's TV but once staff was made aware it was fixed ASAP. Key fob stopped working at one point and staff was working on fixing the problem. The room was okay. Little things like the toilet paper holder out of the wall.

4.0 / 10.0

Customer service was absolutely great but the hotel was subpar.

The complementary breakfast had a good variety and the lady serving made sure to keep area and tables clean.

Hotel hallway carpets were filthy with very visible stains. As we walked into our bedroom you can tell they had cleaned but not well. There was a smell of urine that was overpowering the air freshener they had stuck in the vent of the AC machine. The bathroom had a very heavy urine smell as well. Their pools chlorine levels were so super high, as you walk into their room, your eyes would burn. We couldn't stay in there for more then 30 minutes, even with taking breaks out of the room.

3.0 / 10.0

Don't trust the pictures.

Breakfast was nice

The room had food on the floor. And something under the chair that didn't get cleaned up. One of the beds was bent. The bathroom had chipped paint. Underneath the sink had dust all over it. The headboards had specks all over it. The chair had white stains in it. The pool was supposed to be open at 6 am. And it wasn't open until 10 am. It has broken pieces in the pool and chipped paint around the pool.

9.0 / 10.0

Beside the food everything else was very good.

Food’s appearance was not appetizing …

Revamp menu and food presentation

7.0 / 10.0

Good

Location and staff

It smelled moldy and the bed was lumpy and was really squeaky.

5.0 / 10.0

We will find a different place to stay on our next visit to Louisville.

The staff was friendly and the location was very convenient for our stay in Louisville.

The facility needs some attention. The room we stayed in lacked a thermostat which made it very difficult to regulate the room temperature. Fitness room treadmill was out of order, the weight stacks were missing pins, the water cooler bottle was empty, and there were very few towels available. The included breakfast was not good - coffee was pretty watery and the cooked items lacked any kind of flavor.

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