Sonesta ES Suites San Antonio Northwest Medical Center

Breakfast needs improvement in preparation of eggs.

We got to breakfast at 8:20 and everything was gone no eggs no potatoes no sausage and were told they would not make anymore cause breakfast ended at 8:30. People were turned away.

The room was spacious, clean, comfortable and well equipped. The hotel was in good condition and easy to find, as well as well located and connected to San Antonio. Finally, the staff were lovely and the breakfast was good - the allergen information was particularly useful.

Nothing of note.

Good size of bed and love the kitchen part.

Unfortunately there was 1 roach in the entrance inside our room but we did killed it. There was also a musty smell in the room which I think its just the building overall is old and an old leak on top of the ceiling may have contributed the smell. Probably recommend to start updating the tv. Very outdated. Water is also very hard.

It was close to lot of spots

First pool wasn't able to b used the whole stay. Room keys kept going out. Room service never came the 4 nights we stayed. Mold in one room. Microwave rusted and not cleaned. Icebox look like it was second hand. In one room they had female panties thrown under the table. Then what kinda worried my wife and kids was the vents in bathroom right in shower area right above the shower head. They felt like there could of been cameras hidden in there. They didnt feel comfortable. Breakfast was the same everyday except when they switched up from sausage to bacon one day.