AC Hotel by Marriott Orlando Lake Buena Vista

The rooms and location

Nothing

Hotel is close to all the Disney and Universal parks. Very convenient location from the airport. Clean and friendly staff. Hotel also provided free shuttle to the parks.

Breakfast options could have been better. However there is a Waffle House adjacent to the hotel which worked out great.

The shelf/ bench for suitcases and bags along the room was a great convenience!

No microwave. It would be a game changer.

The place is clean, spacious, and quiet. It is a few-minute drive to Universal Studios and Disney

I feel like the confidentiality of the guest is not protected. Everything was going well up until the day of our checkout. At 8 am, someone called our room phone, at first the person listened to my voice and then hung up. After a few minutes, it rang again. The voice on the other end of the line was male. Initially, I thought someone must have just dialed the wrong room number. The third call was answered by my husband, then the guy on the other line mentioned our last name, and he thought it was the front desk, but the guy on the other line said, "Your wife is beautiful," and hung up the phone. It was so creepy because we did not know anyone staying at the hotel or in Orlando. We called the front desk and reported the incident, but it seems like they did not handle the situation well. The front desk named Isa stated that they would report it to the police and would give us a call back, but they never did. I called the front desk because we wanted to leave and asked for an update on their report, but Isa just told me that they escalated it, and we can check out if we want. I was scared of my security on what if that person may just be outside our room or in the hallway. No apologies nor assistance were provided by the hotel. The manager did not even face us to address our concern.