DoubleTree by Hilton Dallas Near the Galleria

The hotel is clean, well kept, staff is friendly and the environment is wellcoming.

Super location Elegant, Nice , comfortable Reception was welcoming Cookies was yummy

I loved the location. It was 3-4 mins. from my destination. Lack of excessive homeless traffic, ; gas stations, restaurants, lounge areas, eateries, clean rooms, daily room service and distill fruit water near check-in desk when it was HOT!! Large beds so comfortable, plenty towels and rotated for the 3 days. Last the bay window I had in room 218. That was new to me. I felt safe in the location and plenty lighting. I want to return for pleasure someday.

Large groups of children (baseball team at that time) hung out near elevators/hallways late at night and left trash at my door. I know children will be children, but at 11pm.... one side closet door didn't close...rm.#218. I have OCD. Parking is limited but first come. Overall, I made the cut 2of3 days...so, I am good.

Ashley at the front desk was ABSOLUTELY the best! Her personality and warm hospitality made me feel great about the hotel!

I had to call down to the front desk because the AC was NOT Cold AT ALL! My room temp never went below 70 my ENTIRE stay! I had to call down a second time because the TV kept saying it was off line! The third complaint was the damn dogs barking all times of the night! Maintenance was ok the first time he came to the room but had his hands on his hips the second time he was called like we were disturbing him! The guy that answered the phone at the front desk sounded like he had an attitude because I called down a second time!. I was NEVER offended an change of rooms! 🤔 Just a DRY apology. Oh and the guy at the front desk said he couldn't help me fix the TV that's why he sent him bk up! At check out I was never asked how was my stay, come to find out it was the manager that checked me out! SMH I proceeded to say since you aren't going to ask me about my stay I'll just tell you! Never the less he offered me $24 back in parking! Butttt the issues wasn't the parking it was the room!!🤷🏿‍♀️ The BEST PART OF OUR STAY WAS TRULY ASHLEY AT THE FRONT DESK! THANKS DOLL FOR THE STELLAR CUSTOMER SERVICE!!