Rosedale Manor

The location is fantastic for exploring. Within one hour drive, you are in Victoria or Nanaimo and in less than an hour drive, you can reach many beautiful beaches and communities. The apartment was very spacious and comfortable. It was outfitted with everything we needed. The staff were lovely too. I would recommend this to families that are on a budget and are looking for a nice and clean place that is extremely comfortable but not too modern or "fancy". This apartment makes you feel like you are in your grandma's house, just lovely.

Jamie and Raj were excellent. Someone was always around during the day and they were only a quick phone all away. It was quite close to town but amazingly it was very quiet. Parking was no problem. We we there for 18 days and Jamie came in to do housekeeping and change the bedding after we were there a week. Very friendly. They even gave us a welcome bottle of wine which was a nice surprise.

Unfortunately during our stay there was a heat wave so the place was very hot but they did provide a couple of stand up fans which helped. Everything else was great.

Stairs

Mixed feelings about Rosedale although owner-manager may be decent people. The location is ideal and very close to Quamichan Lake where my son and the national team rowers are training. But it is now June 27 and I have not received a refund of the deposit they charged on my visa. I booked the place for my son and his crewmate who stayed for 28 days and checked out May 29th - 21 BUSINESS DAYS ago. I have sent Rosedale 3 messages about the deposit refund and dead silence from them. I am very upset. I have been using booking.com since 2018 and this is the first time I've had a bad experience like this.

I have not received my refund of my deposit and it is now 21 business days after my son and his teammate checked out on May 29th. I booked a one-bed apartment for 28 days and paid the charge plus the $300 deposit which I understand is refundable. I am VERY upset that it is now 21 BUSINESS DAYS past the checkout and I have not seen my refund. I have specifically instructed and reminded the boys not to leave their garbage so as to avoid any issues and they assured me they tidied up and even took a video to show. My son is a rower in the national team and often stays in Duncan for long periods to attend camp and train. These boys are amateur athletes who represent Canada and barely scape by. I, as a parent pay a lot out of pocket and so every bit counts. I booked an apartment at Rosedale last year too and they only refunded $150 out of the $300 and I simply chalked that up to the boys not cleaning up. But this time, I have not even seen my refund after 21 business days - so I am very upset and I am not sure what to think of Rosedale at this time. Very disappointed, definitely not a pleasant experience.