GuestHost - Santa Maria Novella Lovely Flat - Ground Floor

Location is literally 5 minutes away from the station and the apartment is beautiful/clean.

The management team really needs to step up. I was told that an early check-in was possible (14:30 when 15:00 is the rule). The guy with the keys showed up 30 minutes late while we were waiting in front of the property (I was with an elderly person). Once inside everything was cool except for the toilet paper. Two rolls for three people and 5 days? Come on guys! Finally, wifi didn't work for 4 days. Even though I received multiple messages encouraging me to ping the administration if any help was needed I was never given a proper solution (or never messaged back) until the last day when the "technician" came and fixed it. If working and travelling be aware of this. Also, someone tried to get in while we were inside (cleaning lady - wrong day - and the technician) without even knocking the door. It can be smelly outside but that has more to do with the city itself I believe.