Hotel Oriental Express Ginza West

A comfortable stay with an excellent location coupled with friendly yet helpful staff. The room size were good, clean and well maintained.

We were there for our golf trips, the location of this hotel is superb as you can find any restaurants within walking distance, train station is just a 5 mins walk and walking to Ginza is just 15 mins or less away. Room size is also slightly bigger than expected.

Easy to get here from the Haneda airport by train, although the exit with lift access is a bit of a walk. The JR and subway lines are all a 10 min walk away. Very lively at night with many food options. Ginza is about 20 min walk away too. Staff were friendly and helpful. Room is small but managed as a solo traveller. Lots of hangers which was very useful.

We have stayed there for 5 nights, but because of the different offers/rates available at the time of booking, I booked 2 periods for each of the 2 rooms (2+3), which turned out to be too much for the male staff to handle. They made us check-in and check-out 4 times over the 5 nights (1 room only once, another room 3 times). Yes, I asked for an additional occupant for 2 nights, but I was prepared to pay for an additional fee and accept that the room can stay the same. No, apparently they are not smart enough to figure that one out and we ended up checking out at 10am 4 times and then having to wait until 4pm to check-in again. What a waste of time and I was really unhappy with the way it was conveyed as well. I did not hear a single time anybody apologize and that included the self-proclaimed manager. No clue as to whether he actually understood my questions or just pretended to understand what I was saying. I am travelling for the past 30 years frequently and I have to say that this was by far the worst service experience that I can think of. Besides the fact that there was a spider right on my headrest when I checked in and the "feature" of having glass doors for the bathroom, with the direct view of the porcelain seat, I cannot imagine how this hotel is justifying its bad attitude towards its customers. Other hotels like the Vessel Inn Ueno Iriya Ekimae do the same thing (allow additional guests) without any surchage at all and they have never asked us once during the last 6 years to change rooms in between. Same for the Hotel Hooke Club Kyoto, where we were able to stay the whole time in the same room, but the additional fee for the added occupant was only half the price. I did book different rates for 2 periods for 2 rooms and we stayed there for 5 nights without having to check-in/out. Never again and the phone apology after I left a bad rating on Google for this questionable establishment only achieved the opposite - now we are really sure that nobody should ever have to experience this kind of treatment.