eL Hotel & Resort Bali Sanur

Staff were friendly and welcoming. Cleanliness was great. Excellent location. For a special price booking pre opening which was great. The room was lovely, but I thought it would have been even better with some Balinese art on the wall.

Needed more sunbeds around the beach pool (there are only 4!) Didn't like that there was only a ladder into the pool- not suitable for elderly, disabled, mobility impaired, people with joint issues etc.. Didn't like that 4 rooms shared an outdoor sitting area and that smokers sat out there. For a non smoker, you had to hold your breath to get to your room.

Breakfast was varied and very fresh. The outlook was a fantastic way to start the day. We have not visited Sanur for many years. Our experience exceeded our expectations. The Resort's location was great. A big thankyou to Agus Winde Tania and his team!

There was nothing we did not like.

Location was great Staff - friendly and helpful Gardens beautifully maintained Pool overlooking the beach

Lack of sun loungers and availability given the size of the hotel. Whilst we arrived on a busy weekend I feel this was pretty poor. i We ended up having to walk down the beach and pay for loungers. The small pool at the front of the hotel was closed too, due to maintenance. Whilst this reopened the day after, there are still not enough loungers in the area. We booked a deluxe pool room, the rooms are very compact. Learning for me is to take note of the room sizes. A middle aged couple, we arrived to an adjoining door from our room, to the family with 4 young children, this is not ideal. This has not been been thought through on renovations and should be considered on future reservations/bookings. Appreciate this was a soft opening deal but, for a 4 star hotel, feedback needs to be taken onboard. Re the sunloungers... has been mentioned on previous comments and responsed to, disappointing no action has clearly been addressed.

The beach are and breakfast area are nice. Staff lovely .

Bad layout feels like 2 separate hotels . If you book a pool room you are stuck at the back off the property overlooking the back pool and it is a long walk to the front / beach area