Palais Andara Riad And SPA

My husband and I stayed here for our honeymoon for 2 nights and my expectations were far exceeded. The property was super clean and smelled amazing. We loved our room - it was very comfortable and clean and the detailed architecture inside is gorgeous. The service is what was most impressive however. Upon arriving at about 9am, they were able to hold our bags for us while we went out and explored Marrakech until our room was ready. They greeted us with tea and cookies and went over a map of the city to give us detailed instructions on how to find places on our bucket list. They also helped set us up with their taxi service to get us to and from some activities, booked our hammam/massage treatment with them (incredible of course!), and helped us find and book an AMAZING 3-day trip to the Sahara. Overall was very impressed and would stay here again for sure!

Overall a pretty to look at property, but experience suffered from a dominating bad smell from the nearby tannery, zero sound proofing in the bedrooms (even with ear plugs we were awakened many times), and a horrible customer service experience with our departure causing us to miss our train out of Marrakech with little apology or urgency from the staff. At check in we reserved a car to the train station for the next day at 10:40 for our 11:35 train for 250 MAD. At checkout we were there early to close our bill and wait for the planned driver to pick us up, then the man working reception said that the man working the night before had not actually booked our car. While we had a time buffer, he said he would call a new car to arrive in 30 minutes to get to train, and asked about alternate ways to get there and he told us to wait. Over 30 minutes later, no car arrived and he finally walked us to the taxi stand outside of the Medina (5 minute walk, very close) to hail a normal cab that cost 50 MAD, and we still missed our train. Had we known that was an option, we would have just left initially to catch a cab no problem and made our train, but the receptionist told us to wait. Property is very pretty true to pictures, and food was fine, but also location was not great for exploring Medina and souks. We have stayed at other Riads in Marrakech and love the bustling old town - would recommend you go elsewhere to experience it better.