Marina Breeze

The location of the apartment could not have been any better views of the marina and the sea . The apartment was tastefully furnished

I talked to the host on the phone before arrival, and he talked me through entry instructions, plus he also sent me comprehensive details. On entry, it was everything we expected and more! Absolutely superb location to enjoy the best of Swansea

Reading past reviews I was a bit worried about communication; however, this was not necessary, as our host was fabulous

Everything. Right location and very clean

N/A

The apartment is in a fantastic location with beautiful marina views and a lovely balcony. It is spacious, with two bedrooms, a comfortable living room, a well-equipped kitchen and two bathrooms, which worked perfectly for our group of five. Being on the 8th floor, the apartment offers lovely views, and having a lift made access easy despite the height. The swing chair was a lovely extra feature, and we also appreciated that the apartment is pet-friendly, as we were travelling with our dog. Overall, we enjoyed our short stay in Swansea, and the apartment has great potential.

Unfortunately, our stay started with unnecessary stress when our original reservation was cancelled by the property just one day before arrival. The property apologised by phone and suggested we book directly, but I had already paid over £200 through Booking.com and was not prepared to risk paying over £400 for one night while waiting for my refund. Fortunately, Booking.com processed the refund quickly, allowing me to rebook the same apartment, but by then the price had increased by around £30 and no discount or gesture of goodwill was offered. I was also told I would receive the check-in details after rebooking, but this never happened and I had to contact the property myself when we were about an hour away to ask how to access the apartment. The listing was inaccurate. We were a group of five (two couples and one single guest), and although the property advertised two double beds, one single bed and a sofa bed, the "single bed" was actually a folding/camp bed. When we arrived, the washing machine was already running with someone else's laundry inside. One bedroom also became very hot because the French-style windows could not be opened, and the fan provided was not powerful enough. The carpets are also beginning to show their age, with visible marks and wear. As someone who works in hospitality myself, I believe that better communication and a small gesture of goodwill after the last-minute cancellation would have made a significant difference. This was my graduation trip, so the unnecessary stress was particularly disappointing.