Pili Mai 2-Bedroom, 2 bath, A/C Condo unit 11G, Sleeps 6

Everything was great. We'll definitely stay here again.

Let me start with this was the 1st time staying in a hosted house. We didn’t know what to expect. Surprised at how nice, clean and spacious it was. The snack box was much appreciated. Overall stay was nice and relaxing. Thank you.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great experience staying at the Pili Mai Condo. We had everything we needed. The beds were comfy, the place was clean, the kitchen was nice. It was nice to have a garage. It was on the smaller size so a large SUV or Truck won't fit. The A/C was great. The back balcony view was nice. The washer/dryer was nice to have. The Hot Tub was shut down unfortunately which was a serious bummer but that was probably out of the control of the property owner. It was in great proximity to very nice beaches. Over-all it was a great experience.

Based on other reviews, many guests appear to rate this property as exceptional and specifically mention the cleanliness. Unfortunately, I would disagree with that level of rating. While the condo itself has good bones and amenities, the overall cleanliness and upkeep fell short of expectations. The carpeting throughout the unit was stained. The stairs looked like they had not been vacuumed recently, and there was visible dust buildup on vents and decorative trees, all of which contributed to the unit feeling less clean overall.Additionally, much of the furniture and beach equipment provided was very worn. The dining chairs had visible stains and the living room furniture had noticeable wear that suggested they are in need of updating or replacement. The beach chairs and umbrella also had torn carrying straps and broken framing.Kauai itself was wonderful, and the overall Pili Mai property is conveniently located and well maintained. We enjoyed using the pool and hot tub, both of which were very nice. The unit itself has a lot of potential, but the level of care and maintenance did not match the reviews, and offering damaged or broken amenities felt misleading.We chose not to raise complaints with the property manager during our stay because we were concerned about potential retaliation or tension during our visit but as a vacationer who relies on other customers' reviews, I must be honest in my review.