Pili Mai Family Condo 5K, 3 Bedroom, 3 Bath, Mountain View, Large Lanai

This is our third time staying at Pili Mai and overall we had a lovely stay in 5K. The living room, dining area (large table) and kitchen are the stars of the home. These areas are comfortable, spacious and well-stocked. Before arriving, we were excited to use the large lanai, but unfortunately, upon our arrival, we discovered that this would not be possible; the floor and furniture are not clean (bird droppings) and had obviously not been cleaned in a long time. This unit is very close to the wonderful pool, hot tub and gym. Only two out of the three showers can be used at the same time, or else the water will automatically turn off! As well, the AC can not go below 74 degrees! Speaking of AC, the bedroom by the front of the unit has a portable AC unit. This AC unit was loud and was attached to the window which caused a safety/security issue. The cleanliness of the condo could be much improved: many of the dishes needed to be rewashed before we could use them, the floors were not clean (obvious with white socks), two of the toilets were not clean, the wall around the primary bathroom toilet was not clean and worst of all, there were blood stains on two of the duvets (primary and middle bedrooms); these duvets are clearly not washed between visits. I’m not sure if we would stay here again. This condo has a lot of potential, but needs some improvements asap.

Loved our stay here. The house was perfect, in good condition, and had everything we needed.

Great place to stay!! It was clean and perfect for our family while staying in Kauai. Great location with a 5 minute drive to some great beaches. We would love to stay here again in the future!

Pros*location is nice with many restaurants and shops within walking distance*layout of the unit is nice and spacious*kitchen was well stocked with everything you could ever need including measuring cups, cake pans, Tupperware, etc *beautiful plant life and very well kept grounds Cons*pool is very cold, the first hour of the day only lane swimming is allowed and kids under 5 can’t warm up in the hot tub *owners of units that are staying on the property are quick to let you know they are owners and are not welcoming*found a cockroach and stem from an entire bunch of grapes in the bedroom. Sent an email about my concern about the cleanliness of the unit and received the response “thank you for notifying us of the debris”. Later found more bugs in drawers and broken glass on the lanai.•beds are dangerously high for small kids *3-4 hour mid-stay clean took over 4 hourseven with me offering to fold the towels that were still being laundered. 10-2 was a difficult time of day to have a baby and toddler out of the house so the fact that it took even longer was not ideal *child was sick during the 2nd scheduled mid-stay clean, which is an automatic 360 charge but no reschedule was offered