Unbeatable location - Espoz and Mina / Puerta del Sol

Awesome location! Cant beat it. We walked everywhere. Not to loud at night. Kitchen and laundry was much appreciated!

The property was as expected. Vanrays Management was openly hostile. They had a chip on their shoulder and a combative attitude about every one of our requests. Upon arrival, we had no towel larger than a hand towel and it took two days of arguing for them to send bath towels AND they still insisted we had bath towels and they had sent a second pair of bath towels. Our visit was 12 nights without them asking us if we needed fresh linens or towels. I've done business with HomeAway/VRBO for thirty years ALL OVER EUROPE and have complained on only two other occasions. This management company is in a very select group of the worst. Their fallback statement was to look in our storage areas for what we needed. The apartment had no "House Rules" or directions on how to use any of the appliances. This is a major shortfall as it forced us to call Vanrays for help and they made it clear that they didn't want to help and that we were on our own. When we asked for help with an appliance, we were told that we were given directions at check-in, which we were not, and that was sufficient. We would tell them we had not been instructed in the use of an appliance and they would say, yes you have. How does one consider that a productive dialog? I've attached two photos of their storage areas. If any of you would like to dig around in these areas, be my guest. Respectfully submitted...

My husband and I stayed at Espoz y Mina for 5 days and it was perfect for us! The location is perfect for tourists wishing to see and do all that Madrid has to offer. We were steps away form Puerta del Sol and the metro. The apartment had everything we needed for our stay - including laundry! We didn't use the kitchen very much b/c we wanted to go out and experience the local flavor, but there were lots of pots and pans and all you'd need to prepare meals. The refrigerator was very large, as well. We spent many mornings on the terrace watching the beautiful sunrise over the city. You won't regret staying at this property. It's fabulous!

My husband and I spent 6 nights in this flat and we didn't want to leave. The flat itself was very clean and comfortable. It gave us space to spread out, but still felt cozy. The patio was a lovely space to sit in the evenings and have a nightcap and listen to the sounds of the city below. Even though we were in a very busy and loud part of the city, the soundproof windows worked very well. We didn't hear any noise at all. Check in was easy and they even offered an airport transportation service which was super helpful. The location was literally 6 steps from the Puerta del Sol and the Sol metro station. The Sol metro stop is a major hub connecting to so many metro lines. There were so many wonderful restaurants within easy walking distance. I would definitely stay here again. The only caution I would give is that this is on the 6th floor. There is a small lift, but it broke down for a day and we had to climb the stairs. Wasn't a big deal for us, but it would have been for someone with mobility issues.