Unbeatable location - Espoz and Mina / Puerta del Sol

Awesome location! Cant beat it. We walked everywhere. Not to loud at night. Kitchen and laundry was much appreciated!

The property was as expected. Vanrays Management was openly hostile. They had a chip on their shoulder and a combative attitude about every one of our requests. Upon arrival, we had no towel larger than a hand towel and it took two days of arguing for them to send bath towels AND they still insisted we had bath towels and they had sent a second pair of bath towels. Our visit was 12 nights without them asking us if we needed fresh linens or towels. I've done business with HomeAway/VRBO for thirty years ALL OVER EUROPE and have complained on only two other occasions. This management company is in a very select group of the worst. Their fallback statement was to look in our storage areas for what we needed. The apartment had no "House Rules" or directions on how to use any of the appliances. This is a major shortfall as it forced us to call Vanrays for help and they made it clear that they didn't want to help and that we were on our own. When we asked for help with an appliance, we were told that we were given directions at check-in, which we were not, and that was sufficient. We would tell them we had not been instructed in the use of an appliance and they would say, yes you have. How does one consider that a productive dialog? I've attached two photos of their storage areas. If any of you would like to dig around in these areas, be my guest. Respectfully submitted...

My husband and I stayed at Espoz y Mina for 5 days and it was perfect for us! The location is perfect for tourists wishing to see and do all that Madrid has to offer. We were steps away form Puerta del Sol and the metro. The apartment had everything we needed for our stay - including laundry! We didn't use the kitchen very much b/c we wanted to go out and experience the local flavor, but there were lots of pots and pans and all you'd need to prepare meals. The refrigerator was very large, as well. We spent many mornings on the terrace watching the beautiful sunrise over the city. You won't regret staying at this property. It's fabulous!

This property is a supreme location, just off Plaza de Sol and surrounded by numerous nice restaurants and bars. The owners have done a nice job of putting in a modern home in a very old building. It is small, but they have done a good job of maximizing the space using a sliding door between bedroom and living space to allow a bigger feel and the balcony adds useful space. Having said that there are issues with incredibly noisy plumbing, complicated heat/AC and lack of places to hang towels. First the plumbing. Any time you or the neighbors run water., flush toilets or run the dishwasher there is a loud rushing sound,; maybe they had to install a forceful pumping system to get all the water up to this floor? Furthermore, you can not run any water, even kitchen sink while someone is showering or you completely lose water, We actually lost shower water twice for about 20 sec during our week stay when we were not using any other water source so we presume it was the neighbors usage that impacted this. The heating/cooling system is very complex. There are 2 thermostats, presumable one controls the forced air/AC system and the other controls the water heat. The former seemed easy enough to work out but on the 3rd day we came home and the place was way too hot. So we tried shutting off everything. The water heater thermostat then apparently kicked on and that was extremely noisy presumably due to the water issues described above. Some directions on how to use this would maybe help but am guessing that the temps of surrounding units probably impacts this the most. Those things are too difficult to fix so you just have to decide if you can tolerate it or not. But 2 things the owners could fix are: 1) provides some hooks to hang the towels. The only place to hang a towel is on the towel heater in the shower (which was covered in dust ). We actually had no hand towels while we were there which solved the problem of where to put any hand towels in the tiny bathroom. 2) ask the cleaning people not to put the wet mop back into the cupboard since it has no way to dry in there and then gets moldy. Any one with mold allergies would have a problem.