TOKYO SHIBA Retreat 3427

ロケーションが良かったです。 周囲も静かで快適でした。

今回のお部屋は狭かったので、ベランダのあるお部屋だとより良かったと思います。 日当たりも奥まった部屋でしたので、暗いところが難点でした。 次回は他の部屋を希望いたします。

No WiFi

In a good area. Felt safe and had no issues. We knew rooms were going to be on the smaller side in general in Japan so it was all right. The only hiccup we had was there were only two towels for us.

Location good, quiet neighborhood well connected to public transport. Spacious new apartment.

Guests are forbidden from using the advertised balcony. Check-in process is chaotic and unreliable. I entered all guest information days in advance and was provided a check-in QR code, but upon arrival this code caused an error message. Manually entering the check-in code led to a buggy page that required re-scanning passports and re-taking photos, with malfunctioning or disabled buttons. Next, we were placed on hold for an extended period in a cramped, hot entry hall, with a message that "lines are very busy" and I'd need to wait an unspecified amount of time, then apparently connected to an outsourced call center with audio quality so bad I couldn't understand anything. The check-in system seems to be cobbled together out of a consumer tablet and a separate key lock box, requiring the guest to manually copy numbers from one system to the other. Chat requests to be given a room with a balcony (as advertised) were met with what appeared to be irrelevant automated chatbot messages, then claims that balconies were off limits for our own safety, and eventually an apparent human response saying it was to prevent us from smoking. Deceptive references to balconies should be removed from this listing.