Host & Stay - The Coach House

Location and decor

The TVs and internet didn’t work for the first night and day and I had to email then call to sort the problem myself. No one told us that they had an engineer out and there was new login information we needed. Also kitchen could do with afew more things

This is a great little apartment with two en-suite rooms. This meant my daughter and her friend had their own space. Spotlessly clean, great location and everything we needed in the kitchen. There’s also TV’s in both bedrooms which isn’t on the listing and made my daughter happy.

Nothing, if being picky the sofa took a little time to get comfy on

Clean and nicely presented. Well equipped, even had a little Christmas tree with lights. Would be happy to book again

Hotel in front of apartment looked run down

Friendly communication, very close to beach, clean

The car park hidden and very small, there was not everything we needed for cooking but we managed fine

The Apartment itself was clean, spacious and close to the centre of town & the sea front.

See our full review on Trust Pilot and Google: DO NOT BOOK WITH HOST & STAY! We made a mistake of selecting 'book now' when reserving- after contacting them EIGHT MONTHS before arrival and asking for a refund to rebook, with the pay later option they refused. Then in the week before arrival we were given no option but to take out their contents insurance for an additional £30 when we already had our own travel insurance! Then two days after arrival we were awoken at 9am by loud drilling and hammering from the flat below, which the owners had decided to renovate without any notice given to us. This carried on all day from 9am-5pm EVERY day for the rest of our stay! No apology, not even someone to check if we were being disturbed by the work- just workmen, building materials and dust all around the main entrance every time we'd had to leave the Apartment because it was intolerable staying inside! Not wanting to spend part of precious time off complaining and in continuous back and forth communications with Host & Stay, we chose to wait until we returned from our holiday to contact them. Beyond receiving bland platitudes from what was clearly an AI Customer Service Bot, Host & Stay certainly don't care and offered nothing in compensation! There customer service is appalling and we strongly urge anyone wanting to book a holiday on the East Coast to avoid booking with them if they can. Such a disappointing experience from start to finish!

It’s beautifully decorated and well equipped, efficient heating and plenty of hot water. Very well placed for train and bus services, plenty of cafes and shops nearby.

The double bed mattress is uncomfortable and it would be nice to have some thinner pillows. We were worried when we found the door unlocked after a day out. Nothing of value had been taken, only some biscuits. I explained to the management and they said nobody should have entered the property. They also said they would replace the doorlock and review security.

Apartment was beautiful, would stay there again and recommend

Metal stairs difficult,but accessible. No light in doorway when you access the key pad ,had to use phone light, and no instructions for TV , dishwasher or heating

Clean and tidy. Well presented property