Stellenbosch Luxury Apartments

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There were no shampoos and shower hats

We stayed here before and apartments are very comfortable with lovely bathroom. Quiet area in Jonkershoek and two security gates. Stable Wi-fi connection. Beautiful views from apartment.

No cleaning service, but extra towels are supplied.

The accommodation was modern, spacious, clean and comfortable and the location was great.

I didn't realize that the accommodation was not serviced daily. This wasn't too much a problem for us as it was a short 4 night stay but bins do need to be emptied daily and there was insufficient toilet paper so we had to ask for this to be replenished. The pool area and gardens on most of the property were beautiful but the area around the entrance to our particular unit was pretty shabby and needs attention, as does the road / driveway up to the unit.

beautiful property with good views.

A few things went wrong at the property. 1. I enquired about bbq facilities that was confirmed. Once I checked the bbq, it was full of cigarette buds and water, it had not been cleaned in some time. 2. I also enquired about bbq utensils, it was confirmed that that there is. We could not find it, when I let the manager know, he said it is there and the staff will come show me when the come to clean the bbq, when they arrived, they checked the same places I checked multiple times and came to the same conclusion, there was none. To be fair, utensils were provided at that point. 3. The spare bathroom flush were broken. 4. The coffee machine was broken. 5. The property gate remote was broken. 6. Additionally, the keypad on the inside of the gate was broken. The only way to get out was with the car, this was a problem to get out to our Uber and for food delivery. 7. When the power went out (no issue, it happens), neither the USB battery nor the flashlight were charged. We were not provided with an alternative. The power was out for a long time. 8. The property manager was extremely slow to get back to us on questions, not hours, but days on some questions. As regular travelers, this was the worst I have experienced. When I sent a photo of a bbq full of cigarette butts, the response was within minutes, this means previous messages were seen, just ignored.