Infinity Haven by Fidalsa

Location good. Property was ok, shame Fidalsa falsely advertised the villa on their website. 2 Bedrooms downstairs were perfect. I would be very grateful if Fidalsa responded to my messages from April via WhatsApp, including how I will be compensated for the awful service along with stress caused to us. The villa would be ‘value for money’ & we would have payed the costs worth £1,000 what we originally paid if it was advertised Majority of the villa was nice, Pretty much everything. Very disappointed with our stay and service from Fidalsa. Originally advertised as 4 bedroom accommodation and it’s definitely not. Upon arrival we queried this as its complete false advertising. Fidalsa replied saying it was 4 bedroom and have since amended the website. The accommodation would be great for a group of 6 people but not suitable for 8 adults. Extremely disappointed as Fidalsa have not taken ownership of this mistake and still not replied to my messages. Considering we paid the money for a 4 bedroom villa and this is not what we got then we believe we should be reimbursed by Fidalsa and not the owner. Some facilities could be better - only 1 tea towel & no chopping board. Shower screen on bath leaks so had to use towel to prevent flooding on bathroom floor. Room off 3rd bedroom which had a small futon (definitely isn’t a 4th bedroom with double bed like advertised) doesn’t have blinds on all windows so very bright in morning and struggle to . If main shutter down on 3rd bedroom anyone sleeping in room has no access to toilet/kitchen during night. WiFi in villa but no one could connect as very poor reception. End to end experience was very upsetting considering this was a family holiday for my son’s 18th birthday. First time using Fidalsa Holidays and unless I’m compensated in anyway then I’d never use them again