Norbury, woodland lodge with hot tub for 12

Warm clean and inviting

No soap/extra toilet paper/sheets

Location is excellent for Alton and surrounding area, and didn't have any hassle with remote check-in. Met with the friendly girl that cleans the hot-tubs and the guy that does the outside jobs around the estate - really friendly bloke. Also contacted head office and received replies in a timely manner and really nice replies. Easy parking outside property.

We came here a long time back and there are now more properties on the estate. It could do with a shop, but I see that they are trying to address this (planning permission). The welcome pack is online, but it could do with having a physical copy in the property, but I realise this is more admin. The place is looking a little tired; sofa's have pretty much 'had their day' and aren't working that well, and both bathrooms had locks broken. We were a family so it didn't really bother us. Though have to say the beds were comfortable, and that's the main thing.

Great location, comfortable bedrooms and plenty of room for everyone

No locks on the bathroom doors, no freezer storage and they don’t provide any hand soap - can understand not doing bathroom toiletries like shampoo, conditioner etc but no hand soap felt very stingy, especially for the price per night