The Palm Suite at Lava Mansion

The room was spacious and exceed my expectations

No elevator provided

As far as I know, the welcoming officer named WAN was very friendly and didn't get bored when answering my questions.An attractive location with easy access to everywhere.

For me, everything is fine.

Customer service was superb. Nas (or Nazz sorry i didnt get your name), shoutout to you for being smiley from the time we checked in, to the time we checked out. She has been greeting us every time and this is what makes this place memorable. She even checked in on us on an issue we were facing the evening before eventhough it didnt happen during her shift. Thank you for that. Please keep up the good work!

All was good.

The room itself is pretty. I mean the wallpaper is gorgeous, the whole vibe is very trendy. It also SEEMED very well located but it was not. There was a couch, there was a large bathroom but it was overall as pictured, in a way. The only lovely thing is how nice the staff was. The guys that helped bring our bags were lovely, the laundry brought up to us was done well, they were great cleaners too. No complaints about the staff at all.

The location is godawful. You cannot easily walk from the hotel to go anywhere, it crosses an extremely busy intersection of 4 lanes of cars that NEVER SEEM TO STOP, and it is extremely dangerous to go by foot, and even to exit via a car. This was meant to be an easy area to access Georgetown on foot, and it was anything but. One of the most harrowing experiences of my life. The hotel room itself was also not at all what I expected. Two tiny rooms, nothing at all like what we paid for as the upgrade in the photos with a couch in front of the beds. It was tight, it was not extremely clean - mouldy, the bathroom was also weird with like a pool-like thing you had to step into (?). The pictures were extremely deceiving. We got there and there was absolutely NO indication that the hotel was at the back. You stopped in front where the old entrance was that says LAVA MANSION and you unload there, thinking you are staying in that building. NOPE. You had to cross the back parking lot to to a smaller building. It was hot, we were all grumpy and then we had to figure out how to get there. Then we get there, and the bloody sign for telling us where to go, was sitting tucked away in between the vending machines and the couch. Why it wasn't installed is beyond me. I would 100% never ever book here again. This is not THE WORST hotel I have ever stayed in but it is certainly not a great one.