Home2 Suites By Hilton Columbus Easton

the location was nice and comforting

wasnt really anything i didnt like... besides no soap in shower had to get my own

I loved everything we went there for a get away and the people at the front was amazing with helping with great things to do and eat there

Too much chlorine in the pool

Henry had such amazing customer service!!! He was so kind, informative, helpful, and made us feel 100% welcome! Loved how he smiled and welcomed us!

With me having celiac disease I cant have gluten. It would be nice if there were some gluten free bread or gluten free bagels so we could make breakfast sandwiches too. Or a gluten free pancake/waffle mix.

It was clean and comfortable and had good amenities

I booked a night feb 14th to the 15th had no issues we decided to stay another night feb 15th to 16th the morning of the 15th we called down to the front desk and let them know that we were wanting to book another night and they told us to book on booking. Went down checked out and back in had no issues. On the morning of the 16th we got a call on the hotel phone at 7:26am waking us up to let us know we needed to provide a valid card and to come down after we woke up. I walked down after waking back up and spoke to a manager with short blonde hair (not sure of her name) she told me that I had a payment that needed payed of $1.54. I inserted my card and it declined twice and the card had plenty of money on it. I called over my significant other an had him try his card before he inserted his card the balance turned to $152.00 I asked the manager why it changed from a dollar and some change to 152.00. She said “oh well I put in a higher amount for the card to accept it an I will change the amount after” his card declined to. So I asked her again what the 152.00 was for and she said it was to pay for the second night we booked. I told her that I had already paid on booking and that I had no problem when I checked in the previous morning. She practically acted like I was lying until she “searched more into it” and told me that it had been a virtual card issue. She explained that booking charged me 151.62 and the room payment was 152.47 so pretty much tried to charge us extra for a room that was already paid for since she didn’t look into it before calling us and saying we didn’t pay. Then tried to charge a wayyyy higher amount then the original 2 payments she said I needed to pay were. I was very disappointed in that because of the amount, not looking that I paid and trying to say I didn’t pay pretty much multiple times.