Asteria Family Resort Belek (Ex. Aquaworld Belek) - All inclusive

Location is good, quiet around of hotels on the beach. 35mins from airport. A golf course between the hotel and belek town centre. Taxis out side hotel means you can get to belek for about 7€. Hotel grounds are a bit hilly, so fair bit of incline changes. Accessiblity ramps are everywhere. Staff, overall good, some need to be taught how to smile though. Not many of the staff speak any English but not really a problem. Cleanliness, overall pretty good, minor things with bins at main pool being dirty, rooms were clean and tidy. Food, very good actually, decent selection of hot and cold food, like any all inclusive bit repetitive. Restaurants, this was the hotels major let down and why I would give it 5 stars, the main restaurant is simply too small, so finding a table is pot luck and involved walking around for 10-15 mins to wait for one to become available. It's a free for all, although main restaurant opens at 7, they were allowing people in at 6.30, so either get there early or about 8pm. There's two other restaurants that serve an al a carte menu, worth going to, but they don't open on Sunday. So main restaurant is packed on a Sunday. Lunch was much better, more open places and worked much better. Maintenance, gardens and grounds are well looked after, but other areas are neglected, broken tiles Overall the place is trying really hard to be a 5 star but falls short on simple things, but it's one of the better hotels I've been to in the area for trying to be 5 stars.

Lack of English understanding from staff was difficult

ROOM: We were in room 6306 and even though it was spacious, it could have been better! ❌Little issues like missing skirtings, marks on walls, broken blinds, bath didn’t drain, no cups for tea/coffee, mini fridge hardly filled up, only 4 beds for 5 people, tv’s didn’t work… ✅ Lots of room, beds made daily, powerful shower, 5th bed brought when requested next day, cups brought when requested same day, 2 large bathrooms, mezzanine was fab for family, nice balcony, garden view (peaceful), air con was good, lots of storage space… CLEANLINESS: ❌Room cleaning wasn’t great standard, blob of suncream or something on staircase in room when we arrived which was there until we left!, a good few days no toilet roll was given, same sand on floor for 3 days, toilets not cleaned thoroughly, sticky hand prints on glass all around the hotel which was there the whole 11 days, piles of plates and rubbish in corridors for days, often dirty cups when handed drinks… ✅Beds made daily (not sure if clean sheets daily!), sinks cleaned, fresh towels daily, thorough cleanliness around the pool, always bartenders collecting cups and plates etc, sun loungers clean.. POOLS: ❌Water slide cut my son’s foot (ripped skin off), busy pool bar- long queues! ✅Beautiful pools, clean, tidy, lots of sun loungers available, lots of umbrellas, lots of choice of pools, relax pool is stunning, lovely water temperature, pool activities great, DJ great, lots of room.. FOOD: ❌Somethings just lukewarm, wouldn’t rate the a

They hotel is good but what i saw there the staff they were overladed and they couldn’t provide good service to us , also the food in restaurants it was not in good level