Bellis Deluxe Hotel & Heated for Winter Aqua Park

Everything. Especially the pool activities and night shows for kids and family.

Nothing to say.

This was my second time here, and I was just as pleased as the first time. I went with my husband and almost 1 year old baby. My mother, father, grandfather, and aunt also joined us this time. Even with a range of ages, physical abilities, and interests everyone had a fantastic time. Everyone found food they enjoyed, and overall we had a great time. Between the 6 of us we had a total of 10 massages during our 3 day stay. The spa staff are excellent at their jobs. My baby once again throughly enjoyed the playground area even with older kids playing around as well. It’s truly a great space. We also took him to the Mini Disco one evening and loved it. There was a staff member teaching dance moves to all of the kids. It was fun without being chaotic, which I appreciated as a parent. The property itself is so beautiful and well kept. My baby and I enjoyed many early morning walks together.

My only complaint was that the food in the main restaurant didn’t always have allergens properly listed. My baby has a handful of severe allergies, but he eats many foods. So I was looking at the signs carefully to avoid his allergies. A few times I came across a food that clearly had cheese on it but no dairy allergen was listed. HOWEVER, I discussed this with some staff and they made it very clear that next time we could chat with the head chef and he would prepare a special menu for my son. This is the kind of above and beyond service you can expect from Bellis. Overall my family was very pleased and we plan to return!

It was very clean and friendly. The view from our room was stunning. Food - excellent, fresh, rich and tasty, especially more Turkish flavours and dishes. The area - well organised and tidy. I am sure that in the high season it’s full of life and even better!

Three main things that lower the score: - no matter how hard you try, your towels will be replaced every day. Waste of water, disrespect to own rules and to nature all the notes are about. - even the hotel name is confusing. Heated Aqua Park means two small pools heated up to 27 degrees which is too little to have fun. Slides worked once. We chose this hotel tempted by possibility of having water fun in winter, big disappointment in that regard. - staff constantly speaking to us in Russian, I understand they are 90% of your guests, but it was weird to excuse ourselves all the time that we do not speak Russian and we do not want to be associated to being Russians.

Very clean and the kids loved the water park

Our sweet states it sleeps 4 people, the second bed is a sofa bed and it’s not fit for purpose, I barely slept all week, and complained about it 3 times and it was finally sorted on the last night. For a 5 star hotel that calls itself delux this was far from it. I then asked as a way of compensation could we have a late check out and cause no one speaks English in the hotel they didn’t understand the point I was trying to make.