Hotel Terrasse Dufferin

Hotel was great, was in an absolutely excellent location, the staff were all super helpful and nice, and the price for our stay was extremely reasonable. Highly recommend staying at the Terrasse Dufferin Hotel if staying in Old Quebec City.

We were told our room was on the 2nd floor and it ended up being on the 4th. Window to view the lake was extremely small and partially blocked by a large plastic panel used to place the exhaust duct of the small portable a/c unit inside the room. The floor of the room was tilted and there was no ventilation in the bathroom, so when taking a shower, all mirrors were super foggy and the vapor would enter the room were we sleep. Also, the toilet was uncomfortably placed too close to the wall right were that toilet paper is placed. There were different people at the front desk, most were very nice, except the lady that did the check in. Service personnel were kind and polite and did a great job refreshing the room. There is no microwave in the room, so the common kitchen area for bread toaster, ices maker and microwave was on the first floor. Walls are very thin so you could hear the neighbors and floor creaking . Extremely old building, main feature is really the location . That is prime.

The place is so nice but there is no elevator but the staff offered to help carry small luggages. It is the center of old Quebec.

We understood rooms are not cheap in Quebec City, but there would still be plenty of selection in the mid CAD 200 range. We booked this hotel for $230/night in July for 3 nights. Due to train delay, we arrived at the hotel at 10pm for a late check in. Turns out the horrible experience started with finding the hotel is not staffed after 7:30pm. No one answered the hotel phone number. We called an emergency number found on a sticky note on the front door and got our key from a real estate agent box. Little did we know we were assigned the smallest and highest room in the hotel (Room #12) , we dragged our luggage up 3 floors through steep stairs of this 200-year-old building. Opening the door, we saw a small room still feeling warm inside with a noisy portable air conditioner set to 18 deg. C. The night proved to be hot and sleeping was not possible until 3am. The sheets, pillow case and pillows have visible stains, the carpet under our feet slide around as you walk around. The washroom is even more tiny (even for me at 5 ft 9in) with no exhaust fan. Vanity has no room even to put a tooth paste. You cannot get warm water because you can only take water from a hot tap or a cold tap. The shower drain runs so slow you may expect to step on water during the shower. Shower water temperature takes a while to adjust and will change suddenly during your shower. The only thing you can do is to wait for the water to normalize while your body is still wet. After the shower, we called the emergency number with attempts to report the issues, but no one answer anymore. With only 5 hours of sleep, we packed up the next morning, reported the issue to the office staff and conveyed our intent to leave. We accepted the cost of the first night, but requested refunds for the 2 subsequent nights. As of a week later, the manager still insist that we should be responsible for the fees of the un-occupied nights. If you are planning to book this hotel, please think twice. You may accept the risk to be assigned to Room #12 (like us), or put your hard earned >$250/night to better use by choosing from plenty of other hotels. Note that the old town of Quebec City is very walkable. We ended up staying in another hotel located further west closer to the Artillery Park with much better value for money and proximity to great restaurants and reservation availability! Hope this comment helps you get a well-deserved experience in your coming Quebec City trip !