Victorian Villa, Hunstanton Norfolk Sleeps 20

The location is excellent, right in the heart of Hunstanton. The property offers plenty of space and ample crockery, which is very useful for a large family or group. The layout across three separate flats, each with its own living space and bedrooms, worked well. The extended checkout of an additional hour and a half was also appreciated. With accurate listings and better issue handling, the property has good potential for large group stays.

We experienced several issues during our stay. Firstly, there was an incorrect pricing issue where we were asked to pay an additional amount after booking due to an error with the listing. This caused unnecessary stress close to arrival and ultimately had to be resolved through Booking.com. Secondly, the property did not match the advertised bed configuration. Two double beds listed on Booking.com were not present. While it was stated that there were “enough beds” for 12 people, this was not what we had booked or paid for, and it materially affected the sleeping arrangements for our group. In addition, the baby’s cot we requested was not fit for purpose and could not be safely used. Throughout the process, communication from the owner felt condescending rather than supportive, despite us being patient and cooperative while trying to resolve these issues. The combination of incorrect pricing, inaccurate listing details, and how concerns were handled had a noticeable impact on what should have been a straightforward Christmas stay. I hope this feedback is taken constructively, particularly around ensuring listings accurately reflect what is provided and improving communication when issues are raised, as the property itself has clear potential.

Lovely large house. Immaculate condition. Very well looked after. Beds comfortable. Great location.

Difficult to park. Had to park a fair distance from the property and then move cars later in the evening when spaces became available. 3 self contained flats. Each flat is great, however if using all three as a large party, limited facilities to all sit together and eat. Having to move plates/bowls, glasses ect and then remembering which flat they came from. We tended to all use the bottom flat, but very limited kitchen storage/space for food and preparation for a group of 10. Each flat sits 6 comfortably around a table. So we either ate staggered or 4 sat with it on their laps on the sofas. Not good for those with mobility issues. The majority of showers are over baths. Two walk in showers in the top flat, had no shower curtain so soaked the bathroom when used. Overall though, a really lovely stay. Would recommend.

Fabulous place, beautifully modernised and very well equipped. Very spacious. All the facilities you could ever want. Perfect location, off the main road but only a hundred yards from the shops and the front. Perfect secure storage for our bikes as well.

Can’t think of anything

The location was great, house was nice despite not being as pictured. Large spaces for group events, we booked under the impression it was all one house however was separated by codes on each floor which would be good for separate bookings however not what we wanted.

The house when booking and when we arrived said it had 7 bedrooms and more beds then it did which we were shocked on arrival as people had to share rooms when this wouldn’t have been needed if it was as stated. the pictures were nothing like the actual house, it also stated “free on site parking and street parking” there was no street parking on site so I called to ask where the free on site parking was to which I was told there is none and the website needed updating. Despite paying a lot extra due to being a hen do there was a great lack of communication from the host and I had to call for updates, in one of these calls I inquired about the baggage drop off which was on the website the day we booked and arrived to which we were told yet again that the website was outdated and this was not available. Although we paid extra due to it being a Hen do, we felt like the price did not reflect the service at all, also the few days before (despite booking it and being in contact months before) I was told that we needed to ensure the noise was kept to a minimum of an evening and had to sign a form stating there would be a £500 charge if we were loud. (As discussed with the host we were not a typical hen party and just wanted a relaxed vibe)