PROVENZALE CASA

Amazing service. Great customer service. Outstanding room, very clean, elegant and spacious. Shops nearby are top. Recommend going to the suit shop - amazing selection and couture. Will stay here again.

Property was super well located and we felt very safe! It was super spacious and clean. 10/10!

The room was clean, quiet, and in a great location within walking distance of major sites. However, we experienced two “bumps” that knocked the rating down. We found Provenzale Casa easily. But it was not clear how to check in. We had received an email stating that check in was at Provenzale, which we assumed was the location of the room. It turned out that Provenzale is a clothing store next door to Provenzale Casa. This wasn’t clearly stated and led to a delay in checking in. The second problem was more distressing. We had an early flight out of the Florence airport. We had been told to leave the keys in the room. After removing our belongings from the room and placing them in the hallway near the top of the stairs, we discovered that the door to the stairway had been locked. Our keys were locked in our room, and we had no way to unlock the door. We were trapped in the hallway fifteen minutes before our taxi was due to arrive. We called Raoul (the emergency contact) but received a message that he wasn’t available. A sign on the door informed guests not to lock the door. On any other day, the locked door would not have been a problem. But with our keys locked in our room, it was a major problem. We finally managed to wake the other guest (who we assume locked the door), and he unlocked the door. Despite this last minute problem, we enjoyed our stay at Provenzale Casa, and we would stay there again.

The room was in a great location, within walking distance to many shops, restaurants and sights. It is located up a couple flights of stairs so be aware of that. The room was spacious and clean, however, a few large roaches came up through the toilet and scared my daughter. Overall, nice stay.