Hotel Cherno More

Perfect

When we arrived the room was not as clean as it should. We arrived late at night, so a cleaning lady came up and cleaned. The day after we received a new room which was actually an upgrade from the previous one. Thanks for the customer service! Enjoyed the breakfast which varies a little each day. Location is unbeatable and their hall/restaurant works really well for a wedding.

We spent four nights at Hotel Cherno More in early July and overall had an enjoyable stay. Although a few shortcomings prevented me from giving it five stars, the hotel has a lot to offer. The location is outstanding and probably the hotel’s greatest asset. It is right next to Varna’s pedestrian zone, only about a five-minute walk from the beach, with numerous restaurants and cafés all around. A 24-hour convenience store (Магазин “Шипка” Триста) is about a seven-minute walk away, while Carrefour Market can be reached in around ten minutes. We felt perfectly safe throughout our stay. Another highlight is the hotel’s renovation. The public areas are beautifully modernised, stylish and far more impressive than we expected. From our Standard Twin Room on the 13th floor we enjoyed fantastic views over the port, the city centre and the beautiful Dormition of the Mother of God Cathedral. Breakfast exceeded our expectations. There was an excellent selection of savoury food, while the choice of sweet pastries was more limited. One feature I especially appreciated was the dedicated machine for decaffeinated coffee, allowing guests to prepare drinks such as espresso, cappuccino or latte. The hotel’s café on the ground floor is also well worth a visit, although it was a little surprising that the cake names were displayed only in Cyrillic while the rest of the menu was also available in Latin script. The room itself matched the official photographs but was narrower than expected. The beds were quite firm, which suited me well, although they are fairly narrow for a twin room, and the blackout curtains did not completely block the morning light. The balcony was another disappointment. Rather than having a fully private balcony, our Standard Room shared one with the neighbouring room, separated only by a divider up to the height of the railing. This made it easy to see into the neighbouring part of the balcony and, if the balcony door was open, even into the neighbouring room. The next balcony was also only a short distance away, so overall there was virtually no sense of privacy. The balcony itself was also quite small, with the air-conditioning unit taking up part of the space, making it suitable mainly for stepping outside for a cigarette rather than actually sitting and relaxing. There were also a few maintenance issues. The shower drain had an incorrect slope, making water drain slowly. We occasionally noticed a sewage odour coming from the bathroom drain, and on our final evening the air conditioning also started producing an unpleasant smell. During our four-night stay our bed linen was not changed. The weakest aspect of the hotel was undoubtedly the service. Our check-in was surprisingly cold—we were not greeted, and apart from being told where breakfast was served and at what time, there was virtually no conversation. Throughout the stay, most employees barely acknowledged guests. Thankfully, there were two memorable exceptions. Plamena, who worked in the breakfast restaurant, greeted guests with a smile, while Violeta handled our check-out professionally and warmly, providing exactly the level of service we would expect from a hotel of this category. One interesting detail is the gym. Before travelling I couldn’t find any photos of it online, so I’ve uploaded several to help future guests. I was also surprised that such a relatively small fitness centre is open to non-residents. It is also a pity that the former rooftop restaurant is no longer accessible. The lift doesn’t serve that floor anymore, and from the outside the upper part of the building looks neglected, which is in stark contrast to the beautifully renovated public areas below. Despite these shortcomings, we genuinely enjoyed our stay. We visit Varna almost every year, and Hotel Cherno More will definitely be one of our first choices again on our next trip.

We were with baby,the room that they give us was at the city center side and was soooo noisy during night.the window was not soundproofed. They charg you half the price for 3hrs late check out . The elevators are too small. Breakfast hall on top is not convenient at all.and just a basic breakfast .