Château des Tourelles - Par Aneyro

Staff, location and apartment were excellent!

No kitchen in the room, as expected. Old building but well modernised. Temp control in the room. Building and room access by keypad code.had no issues with the system. Staff were cordial and immediately responsive when contacted (phone and text). No elevator and no adjacent parking so something to keep in mind if you have limited mobility. The hotel has a covered garage with a few parking spaces. It is 300m from the hotel and small for larger vehicles. You need a physical key to get in and out, which is left in the room. Works well but requires some logistics.

Very helpful staff- we had an issue with our door lock and the staff were there to fix it within 15 mins. Always texting to check on us. Very helpful and friendly

It is a small, older but very quaint hotel. Walk up an older flight (or flights depending on which floor) of stairs to your room. Our room was very tiny, but it was attractive and well-maintained - had a tiny balcony onto the street and a very small but heated shower/toilet room (with sink in the main room). there is also a common area with a kitchen and linens/supplies that is open 24 hours. Everything is virtual check-in so you don't see any employees - but the staff are available by email/text/phone and super responsive. I think I got a text message every single day asking me how things were going and did I need anything - when I did text, they got back to me right away, so I'd have to say the service is excellent. There's a little store/bodego adjacent to the hotel, which is convenient. It is on a major street leading into Old Quebec, which is absolutely fabulous - you walk 20 minutes into Old town passing incredible shops with pastry, coffee, records, etc. Location is fantastic for tourists. The street is pretty active but we had no trouble with noise at night. The beds were a little soft for my liking - but good quality, so more of a preference thing. And if you're celiac, there's a GF bakery almost next door. Great restaurants nearby (shout-out to Au Bonnet d'Ane).