Radisson Hotel & Suites Amsterdam South

Got 2 rooms for 3 nights and one for my brother-in-law whom is unfortunately a vulnerable person. Our room is 80% acceptable all but a bit of cleanliness issue, which my wife cleaned up all left over rubbish herself the night we checked in. Little did we know the other room which occupied by my brother in law has problems that he’s too afraid to report to anyone including us! Next day morning after we met at the lobby before our excursions I was told that the room hasn’t been tidy up and there’s an empty bottle plus waste papers around, plus the electric kettle had a leakage! After reporting the issue with the electric kettle to the front desk, the man says he’d would take care of the matter,. Halfway through our wonderful boat trip around the rivers I was told the room air conditioning doesn’t seem to work. When we got back to the hotel, we went to the front desk to ask if they could have someone to take a look at the air conditioning issue? Having a brother in law that’s traumatised by anxiety, I thought this could be a result of no knowing how to operate the air-conditioning unit properly, that’s why I asked if a handyman or room service person could be available to take a look at the air-conditioning unit or the remote control controller. Then a large man came to me and said there’s nothing he could do for the entire evening. It was about 10 o’clock at the time, and I said what if the air conditioning isn’t working are we allowed to change the room? He said no until tomorrow. He could not be described as friendly or approachable he looked and behave more like a bouncer from the nightclub! And I asked has the new replacement kettle been placed in that room? Is that I don’t know anything about this there’s no record of a kettle issue so I said if the room condition is unbearable however you are not able to send someone to take a look and you are not able to change the room you are not even able to confirm if a replacement kettles been put back in the room? He said yes, bluntly, without trying to resolve the matters in a more diplomatic or friendly way, without suggesting something like, hey if you give me half an hour, I would come up to take a look! We have to go back to our room and after dropping up four things I went straight to the room that occupied by my brother-in-law. The room was suffocatingly hot., and I didn’t even know that no free bottle of water which I have two in my room and the electric kettle has not been replaced. At this point I was very upset so without waiting much further I went back to the lobby and this time met by a beautiful lady whom is more than helpful. You over to bring over an electric fan, and possibly exchange the room tomorrow if the Aircon is found to have issue, plus a complimentary breakfast for two day. We are accepted the offer and later on as I went back to check the other room again I found the Aircon is working. The whole incident could be very simply amicably resolved, however the gentleman named Geert, with a gangster like attitude cause you four stars, had it not been that young lady at the front desk. You would have lost that one remaining Star and I can assure you my experience will be seen by all major reviews and media in Hong Kong and Japan.

Great service team, clean, long way from the centre close to the airport

I was moved to another room after I checked in because the was bad leaking from the ceiling.. the new room was good until I woke up 3 am in new room because the leaking too !!!

Our room was not cleaned after we had requested via your ipad as requested. Came back after a long day to an uncleaned room. Was not pleasant.