Woodspring Suites Rochester Greece

Clean room, late check in available and it was fast, amazing customer service at the service desk and location isn’t too bad

Yes

Front desk closed more than open. Stingy with soap and shampoo; thinnest tp ever made; skimpy towels. But clean, comfortable bed with minimal other furnishings.

I would like to say that most of the staff was pleasant. There were some exceptions and this hotel is very nice on the outside and surrounding area although at the start of my trip, they tried to tell me that my room that I had booked a month in advance was not available. The gentleman that had helped me claimed that he was off the clock and would offer to go get somebody because there was nobody at the counter. He then jumps over over-the-counter and starts looking for assistance when he can't find anybody and starts to help us and tells us that our room that we had booked in advance was non existing. After about five minutes. Another gentleman came in and saved the day. This gentleman has been very nice to me through out my whole trip. I wish I had got his name. After getting to the room, everything looked decent on the surface, but we had found that most of our towels were dirty with hair from previous guests being on them. The toilet paper dispenser in the bathroom was broken and multiple blinds were broken the room itself. The floors were clean. The beds looked clean on the surface. One of the beds had a green hue underneath the sheets. I don't know if that's a mattress cover that they use or not. The stove top was disgusting, it looked like it hadn't even have been wiped down in a long time. I wish i had told them about these problems during my stay but i was scared to lose my room that i just barley got to begin with. i live 6hrs away and had no other option.