SureStay Hotel by Best Western San Diego Pacific Beach

Great location.

Room was always clean. Gina went out of her way to help us extend our stay seamlessly. Many thanks!

Decent little hotel that I stay in when I come to San Diego if there’s rooms available. I’ve had a few problems with the air conditioning or a toilet, not being cleaned properly, but in general, this is a nice place. They serve a breakfast in the morning. Are there any complaint this time I have is that in some of the rooms there’s a smell of musty and I think it’s coming from the air conditioning. Maybe they need to change the filters. Otherwise I like to stay there. Oh, and they have a pool.

Inexpensive, clean, comfy.

The room was clean and comfortable and the staff was friendly and courteous.

Personal amable

Clean room, decent breakfast, nice staff

The room was small but clean (even the floors pretty much, which are often a problem in motels). I was pleasantly surprised by the breakfast, which included good, hot food and some of the best-tasting orange juice I've had in a motel breakfast - good pastries also. I missed having lotion available, which most motels provide.

Checked in & bathroom sink was clogged up. I pulled up the sink water stopper(which was broken) & I pulled a crap load of hair. Put the stopper back & I couldn't use the sink from that point on. This was about 5pm on 1.2.25. We couldn't brush our teeth, wash our faces or I couldn't shave! Not a very happy camper! Yes, I was completely neglected, because they say the couldn't fix it until the next day! was completely neglected!

My stay here was great. Staff were nice and gave no issues when asked questions. Breakfast was great since they offered scrambled eggs and sausage patties ( along with cereal and waffles). Room was a bit small but workable and could cast to the tv from my phone was fantastic. Will stay again

Limited breakfast menu. Limited hours.

a/c smells like fongus, ask for room change staff were polite but almost same a/c smell, bed in the new room was very used and noisy, a lot of noise from our neighbors appp and mariguana smell

I use to stay over 200 nights a year in hotels for work and needed to use up some OneKey rewards that were expiring. This hotel is by no means perfect but for the price it is excellent. The good is that it was updated and has a good looking decor with cleanliness receiving top scores. They must have great maids. The one knock is that there are zero USB ports and very few outlets. None next to the bed, only one over the center of the bed that you could not keep a charge pluged into. SO bring an extension chord or two. Also the neighborhood is a little loud (Toyota dealership) but thats only during the daytime hours. You can hear through the walls but its not bad. I was on the top floor and you are not in the flight path of the airport. That was a none issue. Parking was easy and free. TV required downloading an app.All in all, a 5 of 5. If it was expensive I would have knocked it a point but I think you will be hard pressed to find a newer room that is THAT CLEAN for even twice the price.

Room was nice and comfortable.

Best thing for breakfast is the waffle. Quiet area.

Room was clean. Staff was friendly. Breakfast was good.

Flooring is horrible. Broken hook in bathroom- No where to hang towels. Only got 2 towels per Room- Should have At Least 3 But Really 4

Nice clean and cheap. We only had 2 tiny towels but overall good stay.

Horrible dirty and zero customer service

No internet connection

It was disgusting. There was drug addicts outside, feces on the outside wall, filthy parking lot with homeless throwing trash around it while we arrived. The lobby smells like moldy damp air and stale cigarettes like a casino that flooded. I had to call 9 times before I reached someone just for them to tell me they won’t refund my stay based on these circumstances. We were here for my 8 year old son’s birthday at SeaWorld and it’s the last place I’d ever bring my family, I’d feel more comfortable sleeping in my car than in this place. Hotels basically just said “welp that sucks” after the hotel manager refused to refund my money. Probably one of the worst hotel experiences and that’s without even seeing what the room actually looks like, I can only imagine. 0/10 for hotel and Hotels.com on how they handled it.

I was ok

Clean room, friendly staff, smooth (organized) check in, and just a great little spot to stay for a couple days. Not too far from Gaslamp/Petco park. Impeccable stay, will be coming back!

The shower kept clogging which made the bathroom floor very wet.

Room was clean and serviceable. Bed was comfortable. Shower could have been better-- flow was narrow. Breakfast was reasonable. The staff was lovely!

Great

The variety of food was good. The staff was amazing

Room was clean and location was optimal

Greaf

Staff are courteous. The room could be more cleaner.

Very nice

The room was fine with the exception of two problems that seem to be repeating. There was a yellowish fluid in the toilet. I do not know whether this is cleaning, disinfectant or urine, but it has happened twice now in different rooms. In addition, they need to fix their USB. I have had at least four different rooms or different dates that did not have working USB ports.