Macdonald Crutherland House and Spa

Bar food offering was very poor, bar area was characterless and physically cold. Staff were friendly but not a great place to spend any time unfortunately.

Room 302 Shower room, no heating, shower screen had no lower seal so water leaked onto floor. Toilet seat not fitted properly. Carpet in bedroom area totally uneven, like the underlay or floorboards were damaged. Asked for more milk cartons at reception during the evening as there was only 2 provided in room and was told they didn’t have access to any more. Was offered a glass of milk from the bar but hardly suitable to keep in room overnight.

I have been staying here for many years and it’s so sad to see it going downhill, the building is beautiful, grounds stunning, spa and gym very good, but the quality is slipping so much, the restaurant atmosphere is tense and unwelcoming, rooms so cold even though the small electric panel radiator is on full, bathroom no heading at all even though switched on no power This place is livery and so much potential, the staff need energy and confidence from management you can see they are young and nervous, confidence comes from the top Heat the rooms, I know it’s expensive but comfort is key to a good stay I paid for a suit, it was the same room I have stayed in so many times before, very basic Don’t spend more money on EV chargers spend it on heating and training, the place deserves it

All staff were very friendly and helpful. Food was excellent. Electric vehicle charging was good.

Spacious room, pool and spa facilities, good food. Decor a bit dated. But a nice place to stay.

Rooms are a little dated now,

I didn't try breakfast

One night stay. Very plain but comfortable standard king room. Staff ranged from friendly to grumpy. Good location. Good parking. Hotel looks tired in some areas. In general above average but could and should be better. Its all in the detail.