Holiday Inn Express Burton Upon Trent by IHG

All was very good thank you!

Very, very good and very, very comfortable. I would book this hotel again.

Yes

We arrived late but still greeted by the most pleasent staff and nothing was to much trouble. Would stay here again!

Nice hotel, good value, tasty breakfast.

Great staff and comfortable rooms

Up to date, well maintained, amazing value

Nice staff

Great customer service

Modern new nice spec hotel easy parking good location off dual carriageway pet friendly big bonus with rooms as new as this beds are massive!! Super king size!! and the price was great and so was breakfast !

The room was spoitless and v very spaciousand facilities

Wonderful friendly staff.

problem checking in as the system was down due to maintenance, strange time to do maintenance when check in is open

Spotless , amazing bed Shower , plenty hot water , tea coffee and hot chocolate, big car park and secure

Great stay for the price. Staff very friendly and helpful

Spotless hotel. Quiet room with good amenities Great staff on reception. Buffet breakfast well stocked and plenty of seating

The staff were very friendly and professional. Room was very clean and tidy, very comfy bed. Bar downstairs was lovely and social for a few drinks to be had.

The staff were great at check in. We were all tired and they made it easy for us

The night Porter Billy was fantastic The bed wasn’t made up, but he went up and made it for us. He had a very busy evening big group of people in the bar that coped really well.

Spotlessly clean room, comfy bed, hot shower and room heating at a nice level. Breakfast buffet was hot, cooked well, plenty of choice and refilled when needed. Very friendly, welcoming staff. Only a few minutes away by car from the National Adventure Farm Park. Highly recommended.

Service was amazing, hotel room was clean and very comfortable. Only let down was breakfast food was delicious but i felt bad as there wasn't enough staff on to cover a busy saturday morning. the member of staff working did a great job.

Great stay , hotel clean , breakfast amazing, can’t complain. Will be using again in near future. Recommend for all travelers

Friendliness of staff

The hotel has a modern look, and the beds were very comfortable. However, the pillows could be a bit firmer. Breakfast was extremely busy, I had to find and clean my own table, and there was a constant queue near the coffee machines. At one point, one of the two coffee machines stopped working. When I mentioned it to a staff member, she looked at the machine and rather abruptly said, “Nothing is wrong,” before walking away. I was taken aback, as the screen clearly showed an error message. One of the lifts was also out of order during my stay. I used the wellness facilities as well, which unfortunately were in very poor condition, the area was dirty, moldy, and the floor was slippery with green buildup. The steam room smelled strongly of mold, the jacuzzi was not working, and the shower area was dirty, with hair and a noticeable urine smell. I’m generally not fussy and rarely leave negative reviews, but this experience was quite disappointing given the hotel’s otherwise modern appearance and comfortable rooms.

Simple, clean and staff were really nice. Brilliant for the price

With having dogs with us we were away from people coming & going which would making them bark, only to say thst there was someone there, not a continuous bark. It was so lovely & quit so managed to grt a good nights sleep, would definitely stay again

Staff were fantastic… very welcoming, friendly and helpful. Room and showers were great! Very clean! Breakfast was lovely, a lot of variety! Would stay again!

Fresh and plentiful breakfast

Nice friendly hotel and staff. a good plentiful breakfast. Clean rooms with tea/coffee supplied, nice large comfortable bed. Plenty parking at £5 a night

Nice room friendly staff free wifi

Lovely modern and clean hotel. Friendly and helpful staff. Good choice for breakfast

Room was tidy and well appointed. Comfy bed. Hotel was way overpriced for the quality of the hotel. This seems to be a 24/7 hotel so i had people talking loudly and laughing in the corridor on my floor at 3am.