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The Queen at Chester Hotel, BW Premier Collection

Top rated by guests

Exterior

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room | Bathroom | Combined shower/tub, hair dryer, towels, soap

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking | Bathroom | Combined shower/tub, hair dryer, towels, soap

8.4Excellent

(1,006 Ratings)

"Very friendly obliging staff. Good food Very good bar area Liked the outside seating area. Wasn't keen on wall TV being on in the restaurant area. We had a great stay at the Queen, would thoroughly..."

Joanna

Don't miss out! Price and availability may change

8.4 / 10.0

Excellent(1,006 Ratings)

Hotel in Chester

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Victorian hotel with a 24-hour front desk and a restaurant
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Amenities at The Queen at Chester Hotel, BW Premier Collection

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

TV

Wheelchair accessible

Garden

Map of Chester

city location on map

Nearby attractions

Knowsley Safari

The Liverpool Waterfront UK

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

8.4Excellent

(1,006 Ratings)

"Very friendly obliging staff. Good food Very good bar area Liked the outside seating area. Wasn't keen on wall TV being on in the restaurant area. We had a great stay at the Queen, would thoroughly..."

Joanna

Don't miss out! Price and availability may change

$$$$

8.4 / 10.0

Excellent(1,006 Ratings)

Hotel in Chester

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Chester

city location on map

Nearby attractions

Knowsley Safari

The Liverpool Waterfront UK

Available Rooms

About this hotel

Victorian hotel with a 24-hour front desk and a restaurant
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Amenities

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

TV

Wheelchair accessible

Garden

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

8.4 / 10.0

Excellent(1,006 Ratings)

5.0 / 10.0

Room very spacious and clean. Hotel clean in general

4.0 / 10.0

Room was well presented. Hotel in a great location for train travel, short walk to a beautiful town.

4.0 / 10.0

Well presented room in a well located hotel.

5.0 / 10.0

A great one-night stay in a nice hotel, directly over the road to the train station and a 10minute walk into the lovely city centre. We received a warm welcome on arrival and a cheery check-out . the hotel is in good condition with a great little drinking garden. well impressed with both the hotel and city and will return again for a break when it becomes warmer.

4.0 / 10.0

Great room and very friendly staff. Very comfortable bed.

5.0 / 10.0

Beautiful old but refurbished hotel. Lovely clean room and comfy bed

5.0 / 10.0

Lovely rooms, friendly staff, very well decorated hotel

5.0 / 10.0

Friendly staff, polite and helped me with all my issues. The room was a little out dated but apart from that I will stay there again and would highly recommend.

5.0 / 10.0

We got a free upgrade to the Kings side of the hotel which was lovely. Lovely bathroom with a bath and a shower. Nice fluffy towels. Evening meal at our function was lovely and the staff were really helpful and cheerful

5.0 / 10.0

We had another wonderful stay for a birthday trip. Room was clean and spacious, and the bed was so comfortable! (superior room). Had a nice drink in the bar last night too. They kindly stored our bags for us for a few hours after we checked out, as we wanted to go back into the city before our train home. We will definitely be back!

5.0 / 10.0

The room was nice

5.0 / 10.0

Really nice room and good breakfast

4.0 / 10.0

The hotel was old but decorated and finished to a great extent,rooms were clean and warm on a cold night and food and hotel staff were very good. Definitely will recommend this hotel to friends and family .

4.0 / 10.0

Room was great hotel was clean staff were ok only problem we had is at 7.15pm last night we could not get an evening meal in the restaurant as it was full which is fair enough how ever we could not get room service or any bar food as because of them being full in the restaurant they closed all other food orders at 7.15 pm, which meant we had to walk miles and eat out costing £88.00 where we could have spent that money in the hotel, it was such a shame as this is a really nice hotel we will not be staying again because of the food problems.

5.0 / 10.0

There was a good choice for breakfast but the cooked items were not hot. The bar staff were great. I loved the bathroom with the separate bath and shower.

5.0 / 10.0

What an amazing and very spotless hotel wonderful decor from entrance to getting to our amazing room which was huge spotless and outstanding furniture even had proper potraits on walls four poster bed and tv in bathroom. Staff are amazing very helpfull and welcoming mattew at the bar was brilliant and reception team were amazing all in there uniforms

4.0 / 10.0

Breakfast expensive

5.0 / 10.0

Vey nice spacious room. Good decorations

4.0 / 10.0

Very Nice hotel , good breakfast and good location

4.0 / 10.0

Convenient for train station. Breakfast was extra to the room rate. A great pity Best Western have taken away the Victorian lounge area for the garish modern pictures. It is difficult for larger group to sit together .

5.0 / 10.0

Everything about our stay at The Queen was excellent - the room was spacious and clean, the restaurant was fabulous.

5.0 / 10.0

A

5.0 / 10.0

Stayed on the way to get the ferry from Holyhead. Really nice hotel, helpful staff and nice bar area. I did not have any food but the room was big enough and comfy bed.

2.0 / 10.0

Poor room. Chipped and stained bathroom. Needs an overhaul, including staffing levels.

1.0 / 10.0

Stayed overnight. Messaged beforehand about early check-in, was told multiple times that I would receive a response but never did. Was repeatedly bombarded with upgrade offers. When I checked in, my toilet had feces all over the outside of the bowl. I complained, was told someone would be sent immediately. I said that I was in a rush, and asked how long it would be. They did not come. I asked for a new room. Noone contacted me, so I went to reception and had to demand one. Huge waste of time. Musty rooms. Stay at the Moxy instead.

5.0 / 10.0

Nice clean room, very comfy bed. Friendly staff

5.0 / 10.0

Beautiful hotel in an excellent location. Friendly staff. Room was immaculate and stylish. Would definitely recommend.

4.0 / 10.0

First room allocated broken toilet. Second room ok, but very tired. Very old small TV. Light bulbs need replacing. Stunning bathroom. Good breakfast.

3.0 / 10.0

The room was spacious and clean. The bed was comfortable. The Carpark was awkward and overcrowded and overcharged us. The hotel could not rectify this. The room had nowhere to hang dresses. The coat hooks behind the door had been taken down leaving holes in the wall.

3.0 / 10.0

My husband and I were put in a room designed for one person. The bed was shoved against a wall and there was no bedside cabinet. Not great

4.0 / 10.0

We were not in the hotel long but our room was lovely and clean nice view over city too. Temperature in room was perfect. Staff were great, very helpful. Breakfast was ok, nice to have a veggie sausage all ready and available. The couple we came with had an issue with thrir room(some irritating noise), and could not move due to capacity. They got little sleep, which was a shame - compensated by 20% money back. If i need to be picky, some of the communal areas were a little grubby, missing some attention to detail. Eg, threadbare carpet on the stairs in the additional building, and there is a beautiful lantern in the stairwell outside the lifts, which could look so much better if it had a clean inside dust and dead flies - they my only gripes. Good price for what it was tbf. Enjoyed our weekend and great proximity to station. Ventured to Liverpool for a day, trains every 15 mins. Had a fab time overall.

5.0 / 10.0

A great location, affordable, grand design & friendly helpful staff.

5.0 / 10.0

Excellent service. Comfortable room. Lovely breakfast. Nice and relaxing ambience.Particularly Ellis from Housekeeping was really helpful and professional. Nisha on Reception gave a fantastic welcome and was very friendly and helpful. The lady with the long ponytail at Breakfast was so helpful and welcoming. Thank you.

5.0 / 10.0

Fabulous hotel, just located opposite the train station. We stayed for two nights 2 adults and four children. We visited the zoo and the bus stop is just over the road from the hotel which is convenient with four children. Catered well for our 11 year-old coeliac grandson. Staff really friendly and rooms lovely and comfortable. Had a great stay and wouldn’t hesitate to stay again if visiting Chester.

8.0 / 10.0

A very enjoyable stay , great location for the station and close to town and races . Breakfast was very good, lots of variety and fresh food.

8.0 / 10.0

Good comfortable accommodation wife choice offered for breakfast

4.0 / 10.0

Nice hotel , lovely bar area & restaurant. Ate evening meal food good & breakfast good too .

2.0 / 10.0

Terrible service from start to finish. On arrival there was a queue going out the door for people to check in, with only one member of staff serving people whilst others were talking amongst themselves. Room was incredibly loud and you good here everything outside, which is less than ideal opposite a train station when you had people coming and going at all hours. Shower also look like it had mould in it. Issues with parking as well as we were told to park outside the hotel by reception staff and pay for parking. Just to find out we were misinformed and received a parking ticket. Informed the deputy manager of these issues above and he apologised and asked me to call them back to resolve if the council would not waive fine. Called back a few days later and was told they would not help as there was no record from their deputy manager on file about our conversation. I tried to give them the benefit of the doubt but when the members of staff became rude on the phone that was the last straw. Terrible service, loud and dirty rooms, avoid at all costs!

10.0 / 10.0

Very friendly obliging staff. Good food Very good bar area Liked the outside seating area. Wasn't keen on wall TV being on in the restaurant area. We had a great stay at the Queen, would thoroughly recommend.

8.0 / 10.0

The room was small( I chose a small room) It would be nice if there is a mirror in the room.

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