Days Inn & Suites by Wyndham Vancouver

First, this marks my stay as the 5th through the 6th but that was actually the end of my stay. My full stay was the 31st through the 6th. I specifically picked this hotel because it said it had a hot tub and pool. I even went and bought swimming trunks before going there, I was so excited. I got there to find out that the pool and hot tub were closed for repairs because the ceiling was leaking into the pool. "No big deal, I'll just take a bath I guess" I thought. I get into my room and look in the tub to see no drain plug. I told the front desk about this and she gave me some runaround but said she'd ask housekeeping if they have one. Three days pass and I try to get my room turned over the next day but it doesn't happen so I ask the front desk to have my room turned over the next day and to please bring a drain plug but neither things happen the next day either. I eventually went to a plumbing store and bought my own drain plug so I could take a stupid bath in the hotel that I paid money for a pool at that didn't have a pool and completely ignored me the entire time I was there. The only reasons I didn't give 1 star is because the room wasn't disgusting and the people at the front desk were friendly to my face. Otherwise don't stay here.

The room was old and had a muggy feel and smell. The microwave did not work and I had 2 refrigerators one that worked and one that did not. Also many of the outlets did not work. I had to get my room key fixed 3 times during my 4 day visit. It was cheap and I guess expected. The staff was very friendly.

Pool was closed as roof was leaking into pool. Rooms smelled like mildew. Bed was very uncomfortable. I left early and went to another hotel because of how terrible the hotel is. No elevator.

This has to be the worst experience/stay I have ever had, the pool/spa don't work, my room TV didn't work nor was it plugged in or hooked up, wallpaper was coming off the walls, the toilet was plugged up and non accessible, and after complaining to Days Inn front desk and hotel.com I was denied a refund as well as all compensation. I've had better nights sleeping outside in 30 degree weather.

I have cleaned professionally for several years, so i may be more discriminating than most. The lobby was clean. And my sheets were clean. But things that could have been cleaner: carpet edges- it doesnt appear that anyone uses the vacuum hose along edges or on carpeted baseboards; walls- not wiped down- visible splatters and drip marks throughout hallways- this was true also of my room- splatters on headboard and on paintings, near fridge/microwave and garbage cans; bathroom- when i took a bath i could see that the toilet ridges were not clean, and there was mildew under the bathtub fixtures, and dirty air vents; outside- random debris... there was a whole window's worth of broken glass outside by the swimming pool, blankets, rags, maintenence projects and other weird stuff. However, those arent very major things and are overlooked by most ppl. The outside stuff was mostly behind the hotel. I noticed because i had my dogs to walk. Most of the staff was friendly, but could perhaps use a little more professionalism. Air conditioning was excellent. Breakfast was ok... just grab and go stuff, bagels, cereal (altho it appeared to be mixed together- lucky charms + corn flakes + cheerios, which is kind of weird, but there were a cpl varieties that werent like this), yogurt if u got there early enough, and there are toasters available, but only from 730-9, would be nice if available longer. Overall tho, it was good for what i paid.

We are currently spending the night 10/24 at the Days Inn in vancover next to the mall. Upon arrival the front desk employee was unfriendly and didn't provide us with which level we were on or the wifi password. We arrived just before 4pm. There is insufficient locking mechanisms to the building, there are none. Theres a large hole to connect to the attic but its left open. Which is also dangerous as well as an OSHA violation. All of the cameras are ring door bell cameras which are also insufficient. Our air-conditioning is also broken. Room 218. The hotels pool and spa are out of order with no warning listed on the internet. We only purchased this room for our children to be able to use those facilities. We would just go to a different hotel but unfortunately we are stuck here for the night. Our room doesnt have window screens and the refrigerator is out of order. It's disgusting and unsafe. The only plus side is the night desk worker named Nikki was incredibly nice. Im attaching some photos.

Excelent

Ashley was an amazing help and genuinely listened to our concerns and did her best to accommodate us. Other than that the stay was not the best. Booked king room with fold out couch there are no fold out couches on the property. Breakfast was bread cereal or instant oatmeal. Not what I was expecting at all given the photos of the property on the hotels app and the Days inn web-site. Heated pool and hot tub are out of order. One of the main reasons I booked this property so that was a bummer. To top it all off the maid staff accused us of smoking in our room and proceeded to say they were calling the police on us also that we caused damages to the ac/heater unit when the covers just fell off and half of it is zipped tied to the unit. Some carpet baseboard just came out of the wall with nails sticking out so i had to put that up behind the tv so no one would touch it. Also no screen on our windows and the locks don’t work the windows open all the way and I have two toddlers and we’re on the second floor it’s terrifying to me. If you’re looking for something cheap and the bare minimum this is the place to be. All I know is after this whole ordeal I better get my deposit back because I know for a fact we did not cause any damages that weren’t already here. Mind you all of these things I mentioned I told staff the day we checked in and they said they told the owner so I refuse to be blamed for something I didn’t do. Let alone this place has a $200 deposit which is outrageous

The rom was clean, staff friendly.

The place has a great location. The room was fine for the price. It was a little bit dated and run down. Needs some love but the price was right for what we needed. Location was central to everything.

Room was Not clean, food or something on the bedspread, food behind the garbage can in the bathroom, stains and what look like blood on the chair and ceiling, nats everywhere, house keeping was EXTREMELY RUDE when i conplained there was hair in the bathtub, TV shows keep freezing then would skip, the remote wouldn't work most of the time to change channels and not at all for the volume, the "Free Breakfast" was dry cereal, and Im not sure about bed bugs... my service dog is Scratching up a Storm sense we walked in the room and Still hasn't stopped... now I have to take him in for another dip when I just got him one last month! AND just to top it off... they charge a $200 deposit that they Don't tell you about over the phone and it takes Over a Week to get it back! I had the housekeeping woman call me on the phone because "you dog is making all kinds of loud noises" but yet when I entered the hall, walked down it and jiggled the door handle he made no sounds at all... think she was MAD at me when I complained about the hair in the bathtub, figured sense she shot me the "FALL OVER and STOP BREATHING" look after I said it. And the "Addicts" in the parking lot! And they didnt care that they were in the very next car with the doors open! If I could this place would have -7 stars and be... the "CRACK HAVEN" Hotel

We drove from Iowa so when we got there it was about 9/10am. The lady that was there was nice. told us when checkout was which was 12 p.m. so we came back about two staff was rude. Didn’t look didn’t ask. Didn’t say hello. She didn’t ask us what car we would be using. Just ran one that was on file. The rooms were not next to each other and we were traveling with their children. We’re back to ask take them a little while to get two rooms next to each other. Got into our rooms. They were big clean Ish one of the rooms phone wasn’t working toilet was wobbly there is no bath stopper and walls were dirty; oh yeah, and our door didn’t have a a stopper I guess to open. In the other room, they didn’t have a remote and their door didn’t close you had to like shove it closed. An advertised breakfast, which there was barely any breakfast. The staff in the morning was nice, but we did not eat there because it was not there was no food.

When we checked in the front desk lady was very rude. Each night we stayed we woke up with new bumps all over our bodies due to the unsanitary beds, we expect it to be bed bugs.

Easy walk to shopping mall and movie theater.

Website says Pet Friendly, it does not specify Dog Only. I arrived with our cat and she says they don't allow cats, but your website says pet friendly, no cats. I asked for a refund and she said call the 3rd party for a refund but I couldn't get one because it was the same day as booking. Thanks for taking my money for nothing.

I booked online, got there to check in and was told I had to have a 200 dollar deposit up front. I barely had enough to book the room at the time, as it was an emergency situation. I was told i wouldnt get a refund and i couldnt have the room because i couldnt pay the deposit. She then asked if i had either 150 or possibly 100 and that either of those amounts would suffice, which just tells me that there is no real dollar amount tied to this "deposit" since she offered to take a lesser amount. Im not the first. I was swindled and expedia told me to kick rocks basically, and that i had to pay a late cancelation fee for not being able to check it which is equal to 100% of the reservation cost. So fancy way of saying I wont be getting refunded. So i paid 140 for a room to just sit there. Negative 5 stars

DO NOT STAY HERE.!!!!!! took forever to check us in the room was so bad it was so obviously not vacuumed there were crumbs on the bedspread. The worst of it was my TV didn't work. I called the front desk to alert staff about my T.v. her reply was oh it's broken yeah well there's nobody around to help they're all busy doing stuff so I don't know when we're going to be able to get to you 😲 there were holes in all the walls they were doing room checks and maid services at 9:30pm at night they were literally knocking on people's doors saying housekeeping. Then I went outside smoked a cig. To chill out when I came back and I waited another like hour finally called her and she started yelling at me saying "I had someone knocking on your door while I was calling the room phone. And telling me that it was my fault and now I didn't deserve to have a working TV and didn't I'm talking 3 hours later I went down there and I said when are you going to do my room and she was like actual surprised and it was another 20 minutes so somebody came up it was f****** ridiculous and they charged me somehow $459 and $115 I had to pay just to experian to book the room for me which I could have called and booked the room myself but google brought me to the experian site what I'm trying to say is the room was supposed to be $100 it was this crappiest room I'd ever been in my life! Borderline abusive whea it was like $130 a night, and the final bill is $459 I searched other hotels that evening an

We got there. the room has no soap and shampoo. As we were too tire to run back down to front desk to ask for it. and it was just for a quick night stay. Lucky we had our own to use. The was no hot water in shower or sink the water is luke warm. we thought it ran out. but in morning it was same. hotel was really run down. only thing is next to Vancouver Mall.

I stayed in this motel a couple of years ago, the facility has gone downhill since that time on the overall upkeep. The customer service was OK but not up to last times experience. The room was clean but showing signs of wear. The fridge was Luke warm with no way to adjust. The TV watching experience was interesting. With no instruction you have to hunt and peck to understand how to turn it on and then how to find the channels you want are a mystery. Lots of channels you have to page through one at a time. They advertise a breakfast, but it is not available until 7:30 when many guests are already gone. Staff showed up at 7 am, so not sure of any over night coverage. The location is great in a safe neighbor

Great

Horrible to say the least. We checked in to our room and it was littered with alcohol and Taco Bell. It wasn’t cleaned, the front desk attendant was never there. There was a line of 4 people waiting. We kept ringing the bell and nothing. I decided not to stay there and asked for a refund. The front desk said it was done but when I asked for a receipt she said she actually couldn’t do it. Hotels tried to reach them for a resolution but there was no contacting them. Absolutely horrible. I paid for a night which we didn’t even stay at after all. Don’t know how these companies stay in business.

Stayed for a week. Everything worked. Bed was comfortable. Water was hot.Staff was very friendly and helpful. The thing about this place that turns people away is that its old and is a upgrade in progress. The price is extraordinary.

The reason I booked this property was because of the pool and distance to the shopping mall. The pool was closed and no one communicated that when I checked in. The tv was going in and out so we couldn’t watch anything, the air conditioning was not working properly so it was very warm and unpleasant, the fridge was not working right, the fan in the bathroom was broken, there was writing on the wall and multiple holes on furniture and walls. The staff were very nice but I would not stay in there again.

The WIFI sucks in most rooms but the staff are helpful and are willing to go the extra mile for the guests. The showers are not the best for sure and the air conditioners either work very good or not very well at all depending on the room you get. Don't forget to sign up for the rewards at check in though especially if your a frequent flyer not only does it give you a discount for the room but you can earn free nights as well.

Stayed 1st night without aircon. Owners did not know it does not work. The 2nd night they are still fixing it while we're in the room. They forgot the whole day while we were out. Wow!! Homeless people are visible. Felt unsafe for our vehicle.

No hot water for 5 days, poor breakfast. And pool out service

when there's a sign on the tub waterspout that says, "do not step on here", you know you're in a sketchy place, the water pressure and temp was so bad you would not want to take a long shower. the free breakfast was bread and cereal. no protein offered.

The first room had a disgusting a/c that I could see the grill and it was broken. The room was really old and dilapidated. I switched to Another room which was slightly better. The front desk staff said the owners didn’t care

1. The staff was excellent and hard working... i saw the front desk person doing janitorial, lawn maintenance and answer phones. Always professional, she needs a raise. 2. The photos are incredibly misleading, and their sign was on the ground in a pile. 3. The ac unit was ancient, missing safety covers and had so much.dust on it it could have set fire. 4. This hotel needs paint and wall maintenance. 5. Never could use thr pool because it closed before 7 PM 6. We never did get a hot shower, warm to cold at best 7. Dont bother watching tv... the cable timed out every 30 seconds 8. You get one washrag, one hand towel and two towels per room so get ready to share the washrag. 9. Grass is dead and it looked like a pellet gun range had been set up on the back crusty grass, what a view. 10. The window lock was broken, no screen ans a bar in the slide rail was 8" to short. Although i appreciate cutting some costs, this facility needs a major overhaul

The room was not clean trash and wrappers under the bed no coffee pot or coffee or cups alsothere was a dirty half filled ice bucket witj water and a melted ice cream in refrigerator that wasnt even plugged in when u opened wi doe man was sleeping with trash and cans all over there was no one in front desk to talk to ever

found blood on the pillows

They asked me for a $200 deposit before booking my room and the place looks like trash.