Cosy Shearwater Escape

Great hosts

Nothing

Was clean and tidy warm and welcome

The host Kelly is lovely. She was very prompt and responsive and nothing was too much trouble. For example, we had issues with the heating when we arrived and she replied to my message within 15 minutes. The location was good as it was the other side of the park and quieter. For some people that may not be suitable as it took around 20 minutes to walk with two young children to the main facilities. I didn't mind this. However, we were with elderly relatives and when out with them, it did require using the car to get to the facilities.

This is not the hosts fault but whilst the caravan was tidy and lovely and homely inside, it wasn't very clean. There was another guests socks left behind the twin room door and as I was using the sofa bed, when I lifted it up to get the bed out, there was so much crisps and debris on the side and the mattress was extremely stained, I needed to turn it over . The cleaners also did not leave any towels and the spare bedding wasn't readily available. I needed to message the host to ask if there was any and was promptly told it was under the bed. As mentioned, the host was great with responding quickly but had we of not messaged her it wasn't obvious where the spare bedding was. Lastly, the typhoons flying above were extremely noisy. I don't know if they train on specific dates but for our entire stay they were flying over our caravan all day and beyond 10pm. This wasn't great with two young children as they were unable to sleep with the noise. I would definitely stay again as it was a lovely caravan and the host is so nice. However, the cleanliness would need to be improved. Having another guests belongings in the caravan highlights it wasn't properly cleaned.

Cosy, clean, with good facilities & location, was perfect to visit local event.

Clarity of booking in could be made clear at booking, or within details of property - received request to let owners know when arriving, but when I left a message I had email reply to say self-check in any time after 3pm (which I knew) & that it was a key Safe & that I would be notified of location & key codes on morning of arrival... so a note to that affect would alay any worry/query - although I imagine it was a general request as every chalet is different?

Very comfortable, everything you could need, quiet location within the park, and lovely to sit out on the veranda with a glass of wine. Lovely host who was extremely helpful and arranged the entertainment passes. Also very good value

Wish we had visited when the typhoons were flying during the day and not on nights (!!!) but we were entertained for 4 days with them racing overhead. What a privilege to see them

Everything was perfect.

Nothing, it was anal amazing stay and holiday.

Modern spacious

Homely cosy clean comfy

Lovely property really had everything we needed

Only one blip which was there were no towels or linen on arrival the cleaners forgot to leave some