Beautiful location with amazing views over the valley below. Receptionist was very helpful and spoke excellent English. She helped us to get food from a local fast food restaurant which was necessary because we arrived after the restaurant closed.
The main issue was that there was a karaoke party in the hotel playing incredibly loud music until 10pm and staff did nothing to stop it. It is a small hotel in a quiet mountain town, not a club in Ibiza. Many people visit this area to go hiking and enjoy nature and do not want to be forced to listen to loud music and awful singing for hours in the evening. Additionally, the call to prayer in this area is like nothing I've experienced before. Much, much more frequent than the 5 times a day. No exaggeration to say that we were hearing it more often than not. Started at 4am and finished sometime aroind 9-10pm. Was difficult to tell with all the karaoke...
The hotel restaurant was poorly managed. Lots of waiters wandering around with plates of food, not knowing where to take it. We ordered a plate of chips and it arrived cold, I assume that's because it was being carried around the restaurant for 10 minutes before the waiter figured out who they were for. They need to implement a table numbering system. There were two staff working the bar but neither of them spoke English or seemed very interested in their work, they spent most of their time looking at their phones. Breakfast buffet was OK. We had to leave at 6am for a hike and they very kindly offered to prepare a packed breakfast for us in advance but then I guess they forgot because there was no breakfast a no one around at 6am, we had to ask our driver who happened to be there to ask about it. Breakfast finally arrived at 6:20am. It was good though.
The shower in our bathroom had lots of hair in the plug hole. Also, it gets cold at night so they should provide extra blankets in the room as standard, we had to ask. There was also only one towel in the room when we arrived.
It's a shame because the hotel is in a beautiful location and has everything it needs to be a great place to stay. However, there is a general lack of attention to detail and a care-free attitude from most of the staff.
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