Snowood Chalet Hakuba

オシャレな建物で雰囲気が良かった。 快適に過ごせた。キッチン用品も充実していて良かった。 バーベキューコンロもレンタルできてテーブルとベンチもあり非常に良かった。

玄関のドアの調子が良くなかった。 軒裏に蜂の巣があり、朝そこら辺を飛び回っていた。

Location is great

Great size, great location, perfect for our needs

The wifi & the bedroom heater ran out of kerosene. It happens, not a big deal for us.

It’s in a great location, just off the Main Street in Echoland.

More detailed instructions were needed upon arrival. The pdf containing instructions wasn’t received prior to our arrival, and then we had to wait until staff arrived to provide advice on door codes, heating. Whilst there was a tv, nobody knew how to operate it. The kettle and clothes dryer tripped the power more than once and we had to reset it. The dishwasher didn’t work and the sink doesn’t have a plug so we washed plates etc in a big pot. We found plates in the cupboard that were put away dirty. No hand towels, face washers supplied with bath towels. No bathmat. No tea towels in the kitchen. Whilst we had these issues, we found the staff nice to deal with and have made them aware of these concerns. Providing this information so staff can ensure the next guests have an enjoyable stay.