Candlewood Suites Erlanger - South Cincinnati by IHG

The location is perfect for visiting our family nearby.

No complaints

I love this place because it's like a mini apartment. I can cook my own meals, if I want. Perfect fit

I bought the travel insurance when I booked this trip. I wasn't sure if I would need to stay as long as I had reserved it for. I no longer was needed here, so I checked out on the 27th of May. I was told I would be charged for the 27th even though I left before 11. I received an update showing I was billed for my full, original reservation. This is very upsetting to me since I had purchased the travel insurance. I spoke to someone with Booking.com. I was told the facility would be notified of my early check out, and if they declined to reimburse me then the insurance department would take care of things. I've been home for a week now and have not heard back from Booking.com. This is a big deciding factor if I'll ever use the site again

Staff was very professional and friendly. This is hard to find at most hotels these days. One of the best hotel stays we have ever had.

No issues

The facility was great. It was nice and quiet until the following...

The facility was great. It was nice and quiet until a semi truck was allowed to park in the parking lot right next to the guest rooms. All night the semi truck's motor idle went on and off and the smell of diesel was piped into my room. I complained about it before settling in the for night, but staff did nothing about it. I complained about it in the morning again and staff said they would look into it but no one reached out with any kind of explanation. The parking lot is too narrow to facilitate trucks parking overnight such that they do not impact guest rooms. Regardless of the soundproofing, which was otherwise good, a semi truck parked next to your window is not going to allow you to sleep. I was terribly disappointed as otherwise the place was very good.